The Doubletree Alpharetta is an adequate hotel. But the rave reviews are simply not warranted.
The place is small. That can be a good thing, but in this case it appears that management cannot, or will not, provide adequate staff. The inadequacy is two fold: first, there just are not many employees around. Second, the ones who are around are simply not that interested in being helpful.
When we were arriving after a long drive, I called the hotel to make sure we were headed in the right direction. The phone rang 16 times before it was answered. By that time we had actually found the place. The next morning I stopped by for two cups of coffee before my wife and I worked out. Although I had a coupon, the breakfast attendant wanted to charge me a dollar a cup even though we were coming back for breakfast after working out. When we did arrive for breakfast, I had hoped to have an omlet. However, that involved a three dollar surcharge. So my wife and I would have ended up spending $8.00 for our "free" breakfast. Compare this experience to the Hilton Garden Inns in Alpharetta (Windward Parkway and Northpoint). Both offer big urns of coffee in the mroning for guests, gratis. The omlets are also available at no extra charge.
The room was smallish. There is no closet, so the amoire takes up a lot of room. The bed was very comfortable. The bathroom is small (the sink is actually outside in the bedroom). The cheap vinyl shower had a large chip on the ledge where you put the soap and shampoo. However, the shower had double heads, and the water pressure was excellent.
The rooms have been remodeled recently, and look very nice. However, the stylish curtain near the easy chair had a large white stain on it, rather off-putting.
Speaking of cleanliness, the sink in the bathroom of the workout room was not wiped down over the three days we were there. There were no disinfectant wipes in the container, and one of the tv monitors did not have sound. This was a shame because the gym had more equipment than is usual in a hotel of this class.
The cookies were nice, and the staff on the weekdays (we arrived on Friday and left on Monday) seemed to try a bit harder. But on the whole, the Doubletree seems to be phoning it in. We will return to the Hilton Garden Inn Windward Parkway on our next visit.
- Official Description (provided by the hotel):
- DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more less
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- Also Known As:
- Doubletree Alpharetta
- Alpharetta Doubletree