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Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.
2.5 of 5 Condominium   |   1950 Rock Mill Rd., Alpharetta, Alpharetta, GA 30022   |  
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1 review
1 helpful vote 1 helpful vote
“Don't stay here.”
3 of 5 stars Reviewed March 2, 2013

From my experience it seems that at least 75% of this hotel were actual occupants of it and not short-term stayers. The hotel has a terrible odor and I was so discouraged when I went to clean my own sheets and found nothing but dried blood all over the mattress cover it was absolutely disgusting. The dirty socks that I found beneath my comforter was nothing compared to the dried blood. I had to switch rooms right when I first checked into my first one it was a non-smoking room that smelled of complete cigars. Very loud at night people in the hallways and playing video games on crazy high volumes.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review, March 5, 2013
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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16 reviews from our community

Traveler rating
    2
    5
    4
    2
    3
See reviews for
2
2
3
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cumming, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2012

As a frequent guest,my experience has always been good in any room i have stayed. For under $60,you get an immaculate room with large kitchen area,all appliances included. Everything seemed to work ok with cold AC,and no plumbing issues which it usually the biggest worry in a cheap hotel. But this one is almost 5-star,and the only reason it's not would be the very poor and basic cable service. Less than 25 channels,and none of them any good. If this was upgraded they would probably stay booked all the time!

Room Tip: Try to avoid the weekends when less rooms are available.
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  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd., responded to this review, August 28, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand location.
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Nampa, Idaho
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed December 22, 2011

I normally have had great experiences with ESA properties but I cancelled my reservation and left after ten minutes. This property is in a great location and close to shopping and restaurants and also appears to have been recently remodeled.

However, the clientele at the property was downright loud and boisterous. Quite a few folks yelling at each other and a group of men wearing only t-shirts and jeans (not who you would want in the room next to you if you actually want to work or get some sleep).

The final ‘kicker’ was the room type that I reserved was not available. The person at the front desk did her best (she was not the one who made the room assignment error) but seemed a bit overwhelmed with the demands of the people staying at the property. I cancelled my reservation and drive two blocks to the La Quinta which was more in line with what a business traveler would expect.

Room Tip: Be warned that your neighbors could be quiet or loud - all I saw was a lot of loud and boisterous pe...
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  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 15, 2011

Awkward location (can only enter heading Eastbound), but once inside, not bad at all. MUCH fresher than most Extended Stay. Great TV (large LG flatscreen) w/o a cumbersome and specialized "hotel style" remote control. 3 x Showtime and most standard channels - in case you get bored.

Close to the mall, and a large number of (decent) chain restaurants, but this is a business location, pretty drab area, if you like anything apart from shopping, eating.

To get here from the airport, plan your time as Atlanta traffic is horrible - and note that this place closes at 11PM so if you are getting here later (as I did) you might be out of luck...

Room Tip: I would probably prefer top floor as one side of first floor looks out on the parking lot
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd.

Address: 1950 Rock Mill Rd., Alpharetta, Alpharetta, GA 30022
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Alpharetta - Rock Mill Rd. 2.5*
Number of rooms: 101
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