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“more staff than guest focused” 3 of 5 stars
Review of Residence Inn Miami Aventura Mall

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Residence Inn Miami Aventura Mall
3.0 of 5 Hotel   |   19900 West Country Club Drive, Aventura, FL 33180   |  
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Ranked #3 of 7 Hotels in Aventura
Certificate of Excellence
new york city
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“more staff than guest focused”
3 of 5 stars Reviewed January 23, 2013

We had a family reunion and some of us stayed at this hotel. There is no bar, etc. for guests to congregate. ON the day we were leaving, the key would not open the door to our room. I went to the front desk and the person said he had fixed the key. I went back and it still would not open the door. The maid was nearby and I told her I was having trouble. She started laughing and saying there was nothing she could do. I told her to call the front desk and she then did. We were then told that the lock was broken and would need to be fixed. My husband was still in the room and the "engineer" said he would take the lock out and bring it right back. In the meantime our family members are waiting for us and the engineer did not come back. Eventually he returned after I had to complain to the front desk. When we finally got together, we sat outside near the swimming pool. This was on MLK day. There were about 20 people sitting in this area when the drilling and hammering began. We were then asked by a worker to move because he was going to work in our area. We said we were leaving in 15 minutes. He want away and brought a loud machine back and started running it so we had to leave. These are a few examples of the lack of consideration of the guests.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
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    37
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    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Osterville, Massachusetts
1 review
5 of 5 stars Reviewed January 21, 2013

Our company chose this hotel for it's proximity to our office and for the familiarity that usually comes with a Marriott property. We looked at several other hotels in the area, however this particular property had an exceptional staff and truly proved themselves during the week we stayed there - we even had last minute meeting room needs that were quickly attended to - including catering! Hats off RI Aventura! We will definitley use this property in the future!

Room Tip: Studio Suites were perfect size! Love the views
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Escazu, Costa Rica
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 18, 2013

This Residence Inn Hotel is very well located, across the street from the Turnberry Golf Course and less than 400 yards from Aventura Mall. The breakfast buffet is of average quality and the rooms are nice but extremely small. They have been increasing the prices to a current level that makes this hotel not a good deal for travelers. This hotel would be worth its rates if they would lower them by at least 40%.

Room Tip: Choose a room not facing the East. It's a noisy street.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Level Contributor
81 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed January 13, 2013

We checked in around 5 pm. We had a 1 bedroom suite, living room, separate bedroom, kitchen with full size fridge, cooktop, microwave. We were only here for one night so we didn't make use of the kitchen but it was nice not have have to watch tv from the bedroom. The bathroom vanity was way too small for two people and that is one of my pet peeves. There was only one glass in the bathroom. I checked the kitchen and there were no similar glasses so I used a wine glass/goblet. There were some drawers but shelves would have been nice. And about those drawers. The top one had an area where the hair dryer was supposed to be. I'll get to that shortly. Why would you put a hair dryer in the top drawer? Anyway, the hair dryer was missing. On our way out for the evening, we told the front desk about it who said it would be taken care of. We then made the short walk to Aventura Mall. The hotel is in a great location, directly across from Turnberry and right next to the mall. So we get back to the room after about 3 hours and still no hair dryer. We tried calling the front desk but there was no answer. We went down to the desk to speak with someone and, about 10 minutes later, someone showed up with the hair dryer.

The furniture could use some updating but the suite itself was comfortable and in a good location. And parking is free.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed January 9, 2013

We have stayed at this property every since since 2008 because of the convenient location. Since our last visit, the pool and hot tub have been retiled and the heating system upgraded, which we enjoyed every day despite the weather. The rooms are spacious and quiet, and our requests for additional towels was promptly met. Overall this hotel meets the needs our family during holiday vacation.

We have two complaints which keep us from seeing this property as anything above an average Marriott. First, the maintenance work takes place regardless of the effect on guests. For example, the hotel was full on New Year's Eve, a sunny and warm day. We would have enjoyed the afternoon at the pool except the staff was powerwashing the patio. It was loud, extremely messy and very intrusive as this is the only outdoor space at the hotel. Second, the staff is unable to accommodate heavy crowds at breakfast. At times, the breakfast room can only be described as chaotic. We found ourselves sending a member of our family down during the first few minutes if breakfast service to grab a few yogurts and bagels before the onslaught began. There is literally pushing and shoving once breakfast is underway. This occurs every time we visit so it's obviously not a fluke. We have never seen this at any other Marriott and we strongly suggest the management every year that the issue be addressed, but to date nothing has been done.

Room Tip: Ask for a room on the boulevard side of the hotel the enjoy views of the area.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Grand Cayman
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed December 5, 2012

My wife & I stayed here last weekend due to its proximity to Aventura Mall. Its provides what you would expect from a Marriot....clean, friendly staff & good facilities. The mall is indeed a 2 minute walk from the front door. However there is one major flaw which would put me off ever staying here again....the set up of the air conditioning units. I am not quite sure who designed the hotel & why this problem is not mentioned in other reviews. However maybe it is a case that the air conditioning units in other rooms are 'stealth' like. Anyway, the problem is, the air conditioning unit is placed in a cupboard right next to the bed. Throughout the first night it woke us up every time it kicked in. Upon complaint the hotel staff advised us that this was a common problem in all rooms but they would have someone look at it to see if they could make it any quieter. They did indeed make it a little quieter but on the second night it still woke us continuously. I guess if you are used to sleeping next to a working air conditioning unit beside your bed, this won't bother you. For us, we are still confused as to why a hotel would structure a room like that?

Room Tip: Sleep outside, it will be quieter.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
curerich01
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed November 10, 2012

We were welcomed by a very helpful lady on reception! Nothing was too much trouble and even phoned us to ensure we were happy with our room! The room is very spacious with excellent cooking and washing facilities! Clean rooms with a seating area! Lovely surroundings and perfect for shopping at the Aventura Mall and Restaurants! Overall if I was back in Miami for a couple of nights for shopping i would stay here!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Miami Aventura Mall

Address: 19900 West Country Club Drive, Aventura, FL 33180
Location: United States > Florida > Aventura
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Aventura
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Miami Aventura Mall 3*
Number of rooms: 191
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Also Known As:
Residence Inn Miami Aventura Mall Hotel Aventura
Residence Inn Aventura
Aventura Residence Inn
Residence Inn Miami Aventura Mall Florida

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