We have stayed at this property every since since 2008 because of the convenient location. Since our last visit, the pool and hot tub have been retiled and the heating system upgraded, which we enjoyed every day despite the weather. The rooms are spacious and quiet, and our requests for additional towels was promptly met. Overall this hotel meets the needs our family during holiday vacation.
We have two complaints which keep us from seeing this property as anything above an average Marriott. First, the maintenance work takes place regardless of the effect on guests. For example, the hotel was full on New Year's Eve, a sunny and warm day. We would have enjoyed the afternoon at the pool except the staff was powerwashing the patio. It was loud, extremely messy and very intrusive as this is the only outdoor space at the hotel. Second, the staff is unable to accommodate heavy crowds at breakfast. At times, the breakfast room can only be described as chaotic. We found ourselves sending a member of our family down during the first few minutes if breakfast service to grab a few yogurts and bagels before the onslaught began. There is literally pushing and shoving once breakfast is underway. This occurs every time we visit so it's obviously not a fluke. We have never seen this at any other Marriott and we strongly suggest the management every year that the issue be addressed, but to date nothing has been done.
- Also Known As:
- Residence Inn Miami Aventura Mall Hotel Aventura
- Residence Inn Miami Aventura Mall Hotel
- Residence Inn Aventura
- Aventura Residence Inn
- Residence Inn Miami Aventura Mall Florida
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