I travel for a living and have had the great pleasure of staying in many of the best resorts in the nation. This one has all of the ability to be great but unfortunately it is run like a two but bed and breakfast that just opened yesterday. The staff that are helpful are grossly outnumbered against a guest list that puts the hotel at capacity. Poolside, I ordered lunch and a drink with a friend, 2 hours later her food showed up it no drinks. There was one poor server in charge of an indoor/outdoor patio as well as the pool area with a sold out hotel! I tend to be forgiving but there was nothing resort about the service one receives here.
There are great conference facilities here but again the conference planners and staff fall short. I watched VIPs at my conference get turned away to other nearby hotels that were not this caliber- these were VIPS! In all honesty these VIPs probably got better service at the courtyard marriott than this place.
All of this is to say is that this could be a great place but it isn't. I would never choose to come back to stay for pleasure not would I ever bring a large conference here. My experience with the service was very much amateur hour. It is a shame but this hotel does not live up to the Marriott standard.
- Official Description (provided by the hotel):
- Renowned for its two championship golf courses designed by Raymond Floyd, Celebrity Chef Michael Mina's award-winning BOURBON STEAK restaurant, three-story Spa & Fitness Center, the elite Canas Tennis, three relaxing pools, 40,000 square feet of meetings space, Beach Club on The Atlantic, 117-slip Marina and engaging kids camps all within reach of 408 spacious guest rooms and suites. Just minutes from South Beach, Turnberry Isle Miami is located across the street from South Florida's leading shopping destination - Aventura Mall. ... more less
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- Also Known As:
- Turnberry Isle Miami Hotel Aventura
- Fairmont Turnberry Isle Hotel
- Fairmont Aventura
- Aventura Fairmont
- Turnberry Isle Miami, Autograph Collection Aventura, Florida