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“Little slice of heaven in a busy area” 5 of 5 stars
Review of Turnberry Isle Miami, Autograph Collection

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Turnberry Isle Miami, Autograph Collection
4.5 of 5 Resort   |   19999 West Country Club Drive, Aventura, FL 33180   |  
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Ranked #2 of 7 hotels in Aventura
PA
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Little slice of heaven in a busy area”
5 of 5 stars Reviewed May 7, 2013

We had a quick 2 day stay on the property after spending 5 days in Marco Island. The pool area, golf course, steak house , and lobby bar area were really nice.
Our hotel suite had up to date decor, a separate sitting area, a luxurious bathroom with double sinks, rain shower,and closed off toilet area. The bed was very comfortable.
The resort was immaculate with friendly staff and exceptional service.

Room Tip: We are Marriott platinum members and were upgraded to a lovely suite.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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706 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
Wallingford, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

if your looking for a classic resort with a spanish mission feel you will love turnberry isle. The lobby is well appointed and crisp. The rooms are spaceous with great views. The burbon street steak house was excellent, great bar. The golf courses were in magnificent shape. The Miller course was open with fun green locations. the Soffer course was tight with water everywhere, 18 is a par 5 with an island green to finish off your golf experience.I swear everytime i looked at that green it got smaller, steel your nerves and take the shot. The staff couldn't do enough for you. A superb resort!

Room Tip: " Golf course views are beautiful.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this review, May 15, 2013
Dear Joseph,

Thank you for taking the time to provide us with feedback from your recent stay. We are delighted to learn of your wonderful experience and look forward to welcoming you back in the near future.

Regards,
James Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

Nice facility, large rooms, great amenities (24x7 gym that's very decent). 20 minutes from MIA. Overall great experience. The only minus was a very small reception area that seems to be detached from the lobby so plan for extra time to check in.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brampton
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 7, 2013

we were on a golf trip to the resort in the first week of April and were very happy with the golf courses (2) and the hotel. The staff was very accomodating and the grounds and rooms were clean and beautiful. The hotel has a shuttle service to their own beach area and I found this to be an additional bonus to our stay at the resort . Great resort that I would highly recommend

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 7, 2013

Dismal resort, poor staff attitude, everything ridiculously over priced. Was there on business and had a hard time eating there or even shopping in the gift shop. We paid a resort fee but there is no beach - unless you take a shuttle and expect to pay and pay. Boca and the Breakers for next trip to south florida.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Director of Quality & Training at Turnberry Isle Miami, Autograph Collection, responded to this review, May 15, 2013
We are disappointed to learn about your recent experience and hope you’ll give us an opportunity to discuss this further with you. We’ve privately messaged you so we can connect. Thank you.

Regards,
James Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
137 reviews 137 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed May 7, 2013

Really nothing special about this resort. It's basically what you get everywhere in Florida. You can tell the building is a little old and in need of maintenance. The room is really big, but it is laid out poorly. The walls are very thin so noise really travels between rooms - especially from the shared balcony. The Cascata Grille restaurant was really weak.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Far Hills, NJ
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed May 5, 2013

My room was on the second floor, and I unfortunately didn't notice upon checking in that the Cascada Grille restaurant patio was right below my room.

Day 1, 10:30PM. Arrived back at room, after a flight, a long afternoon of onsite business meetings and a group dinner, really tired. Music from the outside speakers on the patio was playing below my room, too loud to sleep. At 11PM, I called guest services...the rep told me that the restaurant had closed at 10PM. She sent security to turn off the music; it became quiet in about 15 minutes. No biggie.

Day 2, morning. I could have slept in until 7AM. Except, the music started at 6AM, long before the restaurant opened. I'm starting to lose my sense of humor. Midday, I again called guest services. Got a voice mail later from Cascada Restaurant Manager "Udi" (?). Called the restaurant, spoke with manager "Natalia". She promised me that the music would be turned off at 10PM. Annoying, too much time and energy spent on this, but still....not a biggie.

Day 2, night. Got back to the room at 11:30PM. Music still on. Called guest services TWICE!. Took 20 minutes to turn off music. Took me hours to get to sleep. Biggie.

Not coming back. My business group of 25 people won't likely be back either. I am the client for this annual event, and they wouldn't want to take me where I don't want to go.

Room Tip: Dont stay in room 3201 if you plan on sleeping
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  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Food & Beverage Director at Turnberry Isle Miami, Autograph Collection, responded to this review, May 6, 2013
We are incredibly disappointed to learn of your recent experience at Turnberry Isle Miami and understand your frustrations with the restaurant music that filtered into your guest room. We do apologize and have privately messaged you in hopes we can connect to discuss your concerns and learn from your experience. Thank you in advance for your time.

Regards,
Monti Felaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Turnberry Isle Miami, Autograph Collection

Address: 19999 West Country Club Drive, Aventura, FL 33180
Phone Number:
Location: United States > Florida > Aventura
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Aventura
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Turnberry Isle Miami, Autograph Collection 4.5*
Official Description (provided by the hotel):
Tucked away on 300 tropical acres is the legendary Turnberry Isle Miami with beautifully-appointed spacious guest rooms and suites, golf unlike any other in the Sunshine State, the finest spa amenities, the best gourmet dining in Miami including Celebrity Chef Michael Mina's Bourbon Steak restaurant, a family-friendly Laguna Pool and private Beach Club. Have you made your vacation plans yet? ... more   less 
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Also Known As:
Turnberry Isle Miami Hotel Aventura
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Turnberry Isle Miami, Autograph Collection Aventura, Florida

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