My family and I stayed at Turnberry for a week over the holidays. It was a busy time at the resort, but we had nothing but the best of service from hotel staff. We love staying at Turnberry because of its centralized location, the beauty of the grounds, the size of the guest rooms and its comfy fluffy beds. We had a beautiful golf view with a sitting area that had a sofa bed perfect for our 7-year old daughter. Our family loved hanging out at the Laguna Pool, with the Lazy River and Waterfall Slide. We liked the older bartender at the front Cascata Pool as well. He makes a wicked chocolate milkshake for kids! Bourbon Steak is one of our favorite restaurants in Miami. The food, service and wine list are beyond compare. Finally, the location of Turnberry is perfect during the holidays because it is right across the street from Aventura Mall which is always needed for last-minute gifts and gift-wrapping services. But being at the resort is like being a world away from the hustle-and-bustle of Aventura/Miami. We are grateful for our time there.

This ultra fabulous resort never fails in any aspect of the "royal" treatment of their guests. My husband and I were there over the Christmas Holidays, and in spite of the number of people staying there, found everything to be working extremely well, as usual.

From arrival and very friendly, welcoming, smiling, parking valet, to both check-in and check-out with courteous, welcoming, smiling front desk agents, to our room - large and luxurious, clean
to a perfectionist's (Me) satisfaction, properly supplied - without fault. The TIR is truly a gorgeous property, in a great location. We love it more everytime we visit.

We love the menu, food, and wonderful staff at the Casata Grill. The Bourbon Steak Restaurant
is a beautiful and sparkling gem. The menu, libations and food, and solicitous, attentive staff always provide an excellent dining experience.

One thing that we did notice this year was that there were some "disgruntled" guests - mostly foreigners, maybe some group or family reunion, who seemed to find "fault" with everybody and everything. They made their "issues" to staff members loudly, aggresively, rudely, inappropriately, and in my estimation, unwarranted, in front of other guests, who just shook their heads. Don't go away at Holidays if you don't expect "crowds" and maybe exercise a little patience with the people handling guests other than yourselves. I guess the adage is true about not pleasing all the people all the time.

My husband and I have always gone away for the Christmas Holidays. We have stayed at most of the finest hotels in both the American and British Virgin Isles, as well as most to the north
of the South American border.

We feel that there is no subsitution for great American hotels and hospitality, Turnberry truly has got it all! We love it, we will return, and we will recommend it to family and friends who have not had the pleasure of staying there, and don't about this amazing resort experience.

Yes the grounds are nice but when you are paying for this hotel you also expect certain quality of service, and sadly it was never delivered. The hotel has not the best location,the only good thing is that is in front of the Aventura Mall, but apart from that, everything is far.
What really disappointed me was actually after my stay. I'd forgotten two items at my room, left for one week for a cruise and as soon as I arrived to Miami I went to the hotel.
Unfortunately my items weren't found but the thing that pissed me off was the fact that the front desk agent SHENA told us that they were already in the garbage and she even laughed about it. She said it was way too late (1 week, seriously?!) for them to keep them. Then I was told by the Lost & Found department that they save lost items for 90 days.
So, really think about coming here, not great location, a huge price tag and very bad service. I really hope the hotel can see this and fire people (SHENA) that shouldn't work in the hospitality industry (not even in a Best Western)

There is no question that in an age of cookie cutter hotels and standardization that this property stands out, but that should never mean a shortfall in service. In this case it does.

Examples:
--An hour's wait for room service. And also being placed on hold several times while we tried to order.
--Friends trying to reach an operator to talk to us waiting so long they had to give up.
--Our not being told that an important package had arrived for us and when I contacted the hotel having to wait nearly four hours before it was delivered. And it required one front office visit and two additional phone calls to receive it.
--Having to wait nearly seven hours for coffee packages for the machine in our room to be delivered.
--Sitting in the breakfast restaurant with dirty tables on either side of us that we're not cleaned up for 10 minutes (and paying an 18% mandatory service charge for a buffet breakfast)
--Waiting until 6 PM for our room to be serviced.

Now the hotel's excuse will be "too many guests checking in and out". But this had to be known to management for a long period of time. Adding staff at peak times and not penalizing guests is the solution.

The hotel is beautiful, but that was not enough to overcome these deficiencies.