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All 7 Aventura hotels

Turnberry Isle Miami, Autograph Collection: Traveler Reviews

4.5 of 5
19999 West Country Club Drive, Aventura, FL 33180
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Turnberry Isle Miami, Autograph Collection
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Ranked #1 of 7 hotels in Aventura
Most recent review
4 of 5 stars Reviewed December 22, 2012
Jnoguera Buenos Aires, Argentina
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401 reviews from our community

Traveler rating
    211
    108
    44
    18
    20
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Families
120
 
Couples
96
 
Solo
9
 
Business
96
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Buenos Aires, Argentina
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Very nice hotel @ Aventura”
4 of 5 stars Reviewed December 22, 2012

Great rooms! Nice pool with lazy river and water ride. Great service in general. Awesome european or continental breakfast at Cascata Grill. If you want to avoid valet parking ($30/day) you can park in Aventura mall parking in front of Macy´s and walk two blocks.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask Jnoguera about Turnberry Isle Miami, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Relaxed environment”
4 of 5 stars Reviewed December 16, 2012

A great place to unwind even with a lot of conferences/lunches being held within the premises. We are not golfers and cannot comment on the golf course itself but the views are definitely great, probably from any given room.

The room itself was clean and there is not much to complain of except that microwave is not provided and has to be rented. Why ?

We did not use either of the pools but used the beach club which was great. The free shuttle was useful to visit the beach club or Aventual Mall.

Tried the signature lobster pot pie in the restaurant- pretty good.

Room Tip: Higher floor offer better views
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask melblore about Turnberry Isle Miami, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Poor Marriott bring back Fairmiont”
2 of 5 stars Reviewed December 14, 2012

I have stayed at Turnberry Isle for many years but this is the first time since Marriott took it over and it definately does not have the Class that it used to have and I found the service very poor in one instance I called up housekeeping for Towels which were not exchanged in the morning and 1 1/2 hrs later I got them but not before 3 more calls

Room Tip: Stay in the deluxe rooms much bigger and brighter
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with clever-hotels.com

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Ask A6543 about Turnberry Isle Miami, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review
December 17, 2012
Thank you for taking time to give us feedback from your recent experience. We value your loyalty to our resort and have already addressed your comments with our team. Please be on the lookout for a private message we sent you in hopes that we may connect.

Regards,
Adolfo Bolanos
Rooms Division Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful, wonderful resort”
5 of 5 stars Reviewed December 12, 2012

I could have not asked for a better vacation spot. Turnberry exceeded every expectation. The hotel staff were the best I've ever come across. The resort itself is outstanding in beauty and service. We had a great stay and would visit again in a heartbeat.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Raachell about Turnberry Isle Miami, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Overpriced and arrogant”
1 of 5 stars Reviewed December 10, 2012

This hotel is very arrogant and not at the service of he client. Carpet of the room was dirty, light of the shower was dysfunctional, toilet was not working properly, housekeeping was irregular and this at the nice price 0f 430 dollars a night .! I made a remark at the reception when checking out. And receptionist told me that I should have mentioned this earlier. I replied that a 5 star hotel should manage this without the help of their clients. That I am paying the price for not getting irritated about this kind of details! A one star family hotel is probably doing much better.
Bottom line: after 4 days more then 2000 Dollar poorer and irritated and no excuse of the hotel!
Thank you Turnberry Isle Miami!

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask DirkSt about Turnberry Isle Miami, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turnberry-Mgmt, Rooms Division Director at Turnberry Isle Miami, Autograph Collection, responded to this review
December 12, 2012
We are disappointed to learn of your recent experience at Turnberry Isle Miami. What you have detailed certainly does not live up to our commitment to service excellence. We have messaged you privately in hopes we may connect to discuss your experience further.

Regards,
Adolfo Bolanos
Rooms Division Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Turnberry Isle Miami, Autograph Collection

Also Known As:
Turnberry Isle Miami Hotel Aventura
Turnberry Isle Miami Hotel
Fairmont Turnberry Isle Hotel
Fairmont Aventura
Aventura Fairmont
Fairmont Turnberry
Turnberry Isle Miami, Autograph Collection Aventura, Florida
Address: 19999 West Country Club Drive, Aventura, FL 33180
Phone Number:
Region: United States > Florida > Aventura
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Aventura
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Tucked away on 300 tropical acres is the legendary Turnberry Isle Miami with beautifully-appointed spacious guest rooms and suites, golf unlike any other in the Sunshine State, the finest spa amenities, the best gourmet dining in Miami including Celebrity Chef Michael Mina's Bourbon Steak restaurant, a family-friendly Laguna Pool and private Beach Club. Have you made your vacation plans yet? ... more   less 
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