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“very happy” 5 of 5 stars
Review of BEST WESTERN Auburndale Inn & Suites

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BEST WESTERN Auburndale Inn & Suites
2.5 of 5 Hotel   |   1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)   |  
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Ranked #1 of 1 hotels in Auburndale
GreenLeadersBronze level
Bartlett, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“very happy”
5 of 5 stars Reviewed July 14, 2014

Very happy with our stay. Not luxurious, but for the price it was a nice clean room. Likely better than most in the price range. Staff was friendly. We stayed for two nights during a trip to LEGOLAND.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 16, 2014
Hello rlhtide24!

Our goal for the staff at the Best Western Auburndale Inn & Suites is to make everyone feel like they are at their home away from home. We are extremely happy to hear we were able to make your recent stay comfortable and enjoyable. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

141 people have reviewed this hotel

Traveler rating
    70
    43
    19
    3
    6
See reviews for
71
16
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
SpringHill, United States
1 review
1 of 5 stars Reviewed July 14, 2014

Homeless in lot asking for money and beer, given wrong room that we booked with just a Oh im stupid apology. Booked a room with private suite as iit as a family trip and had French doors with glass panels, not private from the children Chairs in dining area falling apart. Ashtrys overfilling..Un-clean bathroom others hair all over shower

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 16, 2014
Hello Larry E,

Thanking you for completing a review on Trip Advisor regarding your recent stay at our property. We will use your feedback to improve our service.

On behalf of our entire staff here at the Best Western Auburndale Inn & Suites, we apologize for not exceeding your expectations. We are greatly disappointed that we left this impression with you. I assure you that this was not our intention and we do our best to meet the needs of all guests. Once again we do apologize for the inconvenience.
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Hobe Sound, United States
1 review
3 of 5 stars Reviewed July 10, 2014

Room was nice, sofa bed was the worst, my poor husband and smaller child slept there. other three in the bed. it was clean and served a purpose. They need to spray for insects to keep them out. We brought food and I found a small roach crawling around the bar area. Not good.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 16, 2014
Hello Catherine A,

Thank you for taking the time to review our property. We appreciate all the comments left by guests both positive and negative. My staff and I will use your review as an informational tool to do everything possible to create an enjoyable experience for everyone. If we can be of assistance in the future, don't hesitate to contact a member of our staff at (863) 551-3400. We welcome you to stay with us again.
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Phenix City, Alabama
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2014

Stayed 3 nights for a family trip to LegoLand. Room was clean. Hotel was quiet even as full as it was. Front desk woman Elisha was the most friendly, courteous, and helpful person. She gave us some great recommendations for dinner. 15 minute drive to LegoLand. 15 minute drive to a lot of great local restaurants and attractions. We will stay here again.

Stayed June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 8, 2014
Hello Brad L!

The staff of the Best Western Auburndale Inn and Suites would like to thank you for allowing us to provide you and your family with accommodations during you exciting visit to LEGOLAND. We also thank you for the kind words directed towards the staff at the Front Desk. It was great to hear that all of the employees you were in contact with treated you so well. Hopefully we will be given that opportunity again as more events bring you back to this area. Thanks again!
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naples
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 24, 2014

Booked a King suite through the internet which does not tell you if there are doors separating the living area from the room, so called the day of arrival to confirm and was advised my room did have them. Not the case when I arrived late that night. Asked about it at the front desk the next afternoon after returning from Lake Myrtle baseball complex, and was told that was not the room I had booked afterall. Son's team was at another hotel, which I could have gotten the same open space suite for less SS. Management's response "pay the rack rate for the first night and you can leave". I did.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 8, 2014
Hello tarara,

Thank you for taking the time to write a review on our property. We are very sorry for the miscommunication. When booking at our property you booked a 3 night stay promotion because of this promotion you receive a discount for each night. When you requested to leave later on in the afternoon of the second day we allowed you to pay one night of our best available rate and depart with no additional charge for the night you left or third night. We are once again sorry for the inconvenience.
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pbg, florida
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 17, 2014

My kids are soccer players & have played at lake myrtle soccer complex. This hotel is convenient, clean & has free breakfast! This our go to hotel when in auburn dale. I think it's close to legoland as well :)

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 8, 2014
Hello secretagentgirl!

Thank you so much for taking the time out of you busy schedule to write a review about your stays with us! Your feed back is very important and we are pleased to have you as one of our guests. I am glad you have been able to enjoy our close accommodations to the Lake Myrtle Sports Complex and we hope to see you the next time you are in Auburndale!
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Kendall
1 review
5 of 5 stars Reviewed June 13, 2014 via mobile

My husband and I always stay here with my sons team . We love this hotel . Very good location ,close to walmart and chillis and to the park . We love and know almost all the staff . Front desk is very professional , housekeeping always does an excellent job with our messy rooms , the pool is good but we would like to have a place to get towels other than going inside to the gym . Rooms are very clean , breakfast room is a decent size but not too bad . My only issue was that last time we stay here I asked for 2 extra towels and wash rags and the housekeeper didn't had any in her cart so she went to get some , and I heard the laundry lady yelled at her just because she took 2 towels only . I felt really bad , I asked her if she was ok and she said yes but I know better , she did mention the she was tired of the way the laundry lady treats them ,she doesn't respect them and they always have problems with her but management haven't done anything and WON'T DO ANYTHING TO HER .... But the worst part was that I looked into the laundry room and it was full of towels . But everything else was good , we'll be back soon ,hopefully we can get the same room because is close to the pool and gym and also to the side door and is great for us because we are always coming in and out . I love you all best western . You guys are the best

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, July 8, 2014
Hi 1965grabriella!

Thank you so much for your review and staying with us once again. It is always a pleasure to have the parents and teams stay with us. We enjoy the wonderful atmosphere that they bring to the property. We are excited for the next tournament and will see you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Auburndale Inn & Suites

Address: 1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)
Phone Number:
Location: United States > Florida > Auburndale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Auburndale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Auburndale Inn & Suites 2.5*
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Auburndale Inn and Suites. This beautiful newer hotel is already the recipient of many prestigious awards including The Best of The Best in Quality for 2008. BEST WESTERN PLUS Auburndale Inn and Suites offers superior customer service, beautifully appointed guest rooms with amenities such as a sparkling heated outdoor pool, Complimentary Hot Breakfast, Free WiFi, state of the art fitness center, business center and meeting room facilities accommodating up to 55 guests. ... more   less 
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Also Known As:
Best Western Plus Auburndale Inn And Suites
Best Western Plus Auburndale Hotel Auburndale
Auburndale Best Western

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