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“PLeasantly surprised” 5 of 5 stars
Review of BEST WESTERN Auburndale Inn & Suites

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BEST WESTERN Auburndale Inn & Suites
2.5 of 5 Hotel   |   1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)   |  
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Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #1 of 1 Hotels in Auburndale
Certificate of Excellence 2014
GreenLeadersBronze level
Auburndale, United States
1 review
1 helpful vote 1 helpful vote
“PLeasantly surprised”
5 of 5 stars Reviewed April 26, 2014

I lived neaby, and booked this for my parents stay, and was really pleased. It was affordable, clean, great breakfast, staff was really nice, and it was overall a great little vacation for them. I live nearby, so it was convenient.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, June 3, 2014
Hello Darla M!

Our goal for the staff at the Best Western Auburndale Inn & Suites is to make everyone feel like they are at their home away from home. We are extremely happy to hear we were able to make your recent stay comfortable and enjoyable. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    79
    56
    26
    7
    8
See reviews for
81
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Astoria, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2014 via mobile

I checked into the best western after a very busy and long day. All I wanted was a shower and a bed. When I walked into the hotel I was greeted with warm laughter. Elisha and Paige were at the front desk with big smiles and warm cookies. Elisha gave me wonderful suggestions from dinner. While walking outside I dropped my credit card on the ground and Paige with arms full of her own bags ran it to my car before I left. I stayed for a three day length of time and I have to say it was extremely enjoyable. I met every member of the staff and they were all wonderful. Thank you so must Best Western I look forward to seeing you again.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, June 3, 2014
The staff of the Best Western Auburndale Inn and Suites thanks you for allowing us to provide you with accommodations during your recent stay in the area. We also thank you for the kind words directed towards the staff at the Front Desk. It was great to hear that all of the employees you were in contact with treated you so well. Hopefully we will be given that opportunity again as more events bring you back to this area. Thanks again!
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Brooklyn, Connecticut
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 20, 2014

My stay here was very nice the housekeeper Belinda was very nice and vreakfast was very good and the frint desk girl were. Very nice and helpful especially.Cynthia and Amanda they had a smile every time I came up front then you have so called management. Who is rude and does not smile when greeting people and uses bad language other than that. It was very nuce like I said one person can mess it all. Up

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, June 3, 2014
Hello floydj82, Thank you for taking the time to review our hotel. We apologize that you have experienced issues with our hotel. We strive to make the guest experience a great one. We definitely appreciate it and will use it to review with our staff.
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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2014

Manager very inconsiderate as I tried to cancel due to illness and she would not allow us to cancel. I then offered to pay 50% of room rate to cancel and she still refused. I asked her if she had the authority to assist us and she said she did but would not assist us in our circumstances . I would not stay there again.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, April 21, 2014
Dear Ms. rosalieh825,

Thank you for taking the time to review our property. We are sorry to hear you had an unpleasant experience during your stay. At the hotel we have a cancellation policy of 24 hours by 4 pm. Due to the time of your call we were not able to cancel the reservation. We apologize for the inconvenience once again. We are happy to know that your grandchildren enjoyed their time at LEGOLAND!
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Cooper City, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 7, 2014

Extremely expensive with horrible customer service. We paid the rate of a ocean front resort with motel immenities and staff was unfriendly and uncooperative. Check out other options in the nearby Winter Haven area

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, April 21, 2014
Miguel G,

I do apologize for the inconvenience of your stay. All reviews positive or negative are used for training and educating our staff. Thank you for taking the time to review our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 6, 2014

This Best Western was a great spot for us to stay. Close to Legoland, Close to Kissimmee. Would stay here again! Restaurants near by. The pool was average pool but it was a heated pool!! Did not do the breakfast but it smelled good! Elevators were out when we arrived. It was fixed by the second day we were there. DId not bother us though. We liked using the stairs.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, April 21, 2014
Hello 36dahliaj,

Thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay. We are sorry of the inconvenience of the elevator. We are glad to hear you were not greatly effected. We hope that you choice to stay at our property in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed March 31, 2014

I work abroad and have stayed at The Best Western, on and off, for 5 years now. The rooms, accommodations, and the staff are excellent. From the continental breakfast, to the housekeeping staff, to the front desk personnel. Elisha, Cynthia, Paige, and Kathryn, behind the front desk helped me with any question or problem that I might have had. I recommend this hotel to anyone looking to stay in the Auburndale/ Winter Haven area.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, June 3, 2014
Thank you so much for taking the time to write a review about our property! I am glad to here you enjoyed your stay and the exceptional service we provide.
We are excited to hear that we will see you the next time you are in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Auburndale Inn & Suites

Address: 1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)
Phone Number:
Location: United States > Florida > Auburndale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Auburndale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Auburndale Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Auburndale Inn and Suites. This beautiful newer hotel is already the recipient of many prestigious awards including The Best of The Best in Quality for 2008. BEST WESTERN PLUS Auburndale Inn and Suites offers superior customer service, beautifully appointed guest rooms with amenities such as a sparkling heated outdoor pool, Complimentary Hot Breakfast, Free WiFi, state of the art fitness center, business center and meeting room facilities accommodating up to 55 guests. ... more   less 
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Also Known As:
Best Western Plus Auburndale Inn And Suites
Best Western Plus Auburndale Hotel Auburndale
Auburndale Best Western

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