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“Average place” 1 of 5 stars
Review of BEST WESTERN Auburndale Inn & Suites

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BEST WESTERN Auburndale Inn & Suites
2.5 of 5 Hotel   |   1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)   |  
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Ranked #1 of 1 Hotels in Auburndale
GreenLeadersBronze level
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Average place”
1 of 5 stars Reviewed November 28, 2013

This is your run of the mill highway motel with some frustrating issues. The staff are pleasant and friendly enough however there were a few issues. For what you get, the rates are very high. The breakfast isn't a free breakfast because it's included in the high rate. In regards to the breakfast it is awful, cold boiled eggs, sugary cereals, old white bread and some more unhealthy muffins etc. There is also a lack of seating which means no more than 10 people can be in the room at the same time.

I traveled from across the country on business and booked a suite that was advertised as a kitchen with cooking facilities. Remember every room has a fridge and microwave. I got to the suite to discover a fridge, microwave, tons of empty cupboards and draws but no hot plate, oven, griddle or anything. No cutlery, plates, bowls etc. So yeah, not really a kitchen. I mean, you can put two tv's in the suite which isn't needed but you can't provide some basic utensils? It's also not clear on the website that there isn't actually cooking facilities bar a microwave which is in every room anyway.

The water is also bad. It stunk of gas/rotton eggs which meant just brushing teeth and showering was a challenge to not puke. Some staff also found it difficult to call a cab to take us to our meetings, not sure why there isn't a regular number they can call.

Luckily my visit was to serve a specific purpose i.e business. I certainly wouldn't be staying here for a vacation. Also on a busy road and you can hear every car/train at night.

Room Tip: Unless you need to be local, don't stay here.
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, Front Office Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, December 3, 2013
Dear Chris,

Thank you for completing a review on Trip Advisor regarding your recent stay at our property.

I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.

Please know that we are taking your feedback to heart and focusing on improving. It is our hope that you will give us another opportunity to serve you.

Again, I apologize for the inconvenience during your stay and hope you will stay with us at the Best Western Auburndale Inn & Suites the next time you are in Polk County Florida.

If we can provide any assistance, don't hesitate to contact us at (863) 551-3400.

Sincerely,

Best Western Auburndale Inn & Suites Staff & Management
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196 reviews from our community

Traveler rating
    87
    62
    30
    8
    9
See reviews for
94
24
6
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Jacksonville, United States
1 review
4 of 5 stars Reviewed November 23, 2013

We stayed here for one night. We went to LEGOLAND. It was about 25-30 minutes from LEGOLAND. The hotel had a Great breakfast complete with hot food items! The couple of things that I could complain about. The price doesn't really match the hotel. The hotel should be charging more in the $60-75 range. Not $100. The carpet needs to be updated in the rooms...lots of stains. The bathtub made you feel like you were going to fall through to the next floor. The showerhead was less than good. The hotel staff was friendly and lobby was good. They delivered towels right away. I would stay here again, just try to get a better deal.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, Front Office Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, December 3, 2013
Robyn,

Thank you for taking the time to post a review on Trip Advisor regarding your recent stay at our property. We appreciate you giving us the opportunity to serve your family on your trip to LEGOLAND Florida. We are enthused to hear your positive feedback. Our staff will use your review as an informational tool to do everything possible to create an enjoyable experience for everyone of our guests. If we can be of assistance in the future, don't hesitate to contact a member of our staff at (863) 551-3400. We hope to see you again soon.

Sincerely,

Best Western Auburndale Inn & Suites Staff & Management
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Boca Raton, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 24, 2013

The Best Western Plus in Auburndale is clean and the staff is friendly. Our room was spacious and clean and our king bed very comfortable. Unfortunately, the pull-out sofa our daughter slept wasn't as comfy and was quite noisy, but it is a pull-out afterall. The hot breakfast that was included was disappointing because of so few choices and we were surprised because at most other Best Western's we've stayed the breakfasts were really impressive. I would suggest requesting a room on the back side of the hotel, away from the main road for a more quiet stay. Overall, I recommend this Best Western.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, November 8, 2013
Hello CCCJJK, Thank you for your recent stay and review of our property. We always appreciate the feedback from our guests and we will use the information to better our services. We hope to see you again in the future!
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Fair Haven, New Jersey
1 review
5 of 5 stars Reviewed October 14, 2013

Martina was fantastic. I called 20 minutes ahead to make sure we had a connecting room for my husband and me and my two adult children. While I was on hold, Martina went to the room to double check that it was so.

Room Tip: We walked down to the road to the huge flea market. It was a hoot. good way to pass the time. My d...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, November 8, 2013
Hello Mwaclawik, Thank you for your kind review. I am ecstatic to hear that our staff was able to accommodate and assist you prior to your arrival and during you stay. We pride ourselves is excellent customer service and making sure our guests enjoy their stay. We hope you come and see us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 10, 2013

I found the location good . Next to a wal mart and many places to eat. The staff was very helpful and professional. I would definitely recommend this hotel to anyone. Also the house keeping staff did an excellent job on my room daily. I stayed here for 4 night and enjoyed my stay.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesternaub, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, November 8, 2013
Hello CarlCounts, Thank you for your recent review and taking the time to let everyone know about your wonderful stay. Our staff is here to help and assist in every way possible. Also our housekeeping staff follows the same guidelines as our front desk to make sure you have an enjoyable stay. We hope so see you again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 7, 2013

My husband, 18-month-old and I stayed while visiting family. The hotel staff is nice and room is average. Breakfast selection is meager, but at least it's free and available. Our shower was very creeky, but the water was hot. Not many options in the area, so we are grateful to have at least a clean place to sleep.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, October 9, 2013
Hello Tiffany C, Thank you for taking the time to review our hotel. We greatly enjoyed having you and your family visit us. We are happy to hear you enjoyed our hotel and its amenities. We hope that if you return to the area you choice to stay with us again.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 18, 2013

We stayed here on our trip to Legoland. It turns out it was not that close from Legoland at all, 25 minute drive. The whole hotel (we stayed on the 3rd/top floor) smelt really musky like a possible mold smell or just old and musky including inside our room and in the hallways. We did notice a sign saying that the room was "serviced" and a non-smoking room. So I'm not sure if it was some kind of air freshener or something they sprayed but it smelt much worse than that. Also, There was paint chipping/peeling in the bathroom near the shower (photo added) Probably the worse part was when we pulled back the blankets/bed sheets and noticed that the fitted sheet on the bed had multiple stains on it. We called the front desk and they did send someone up right away to change the sheet. We had booked the room on hotwire 3.5 star hotel and had not had a bad experience on hotwire before this hotel. We are not familiar with the area much but it didn't seem like a really nice area either, next door over/shared parking lot there is a storage place and right next to that a place with lot of old tires. Would definitely not recommend this hotel.. about the only good points where the service, (front desk was very friendly) the fridge and microwave in the room, large size room. The coffee maker in the bathroom was a bit odd, the lamp shades in our room didn't even match each other, and the pool was quite small and in the parking lot... I was surprised to find all the positive reviews, maybe this hotel was nice once, but it was just old, musky, dirty, and not maintained to us. Don't stay here!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPA, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, October 9, 2013
Hello Skittles33484, Thank you for taking the time to review our hotel. We apologize that you have experienced issues with our hotel. We strive to make the guest experience a great one. We definitely appreciate it and will use it to review with our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Auburndale Inn & Suites

Address: 1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)
Phone Number:
Location: United States > Florida > Auburndale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Auburndale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Auburndale Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Auburndale Inn and Suites. This beautiful newer hotel is already the recipient of many prestigious awards including The Best of The Best in Quality for 2008. BEST WESTERN PLUS Auburndale Inn and Suites offers superior customer service, beautifully appointed guest rooms with amenities such as a sparkling heated outdoor pool, Complimentary Hot Breakfast, Free WiFi, state of the art fitness center, business center and meeting room facilities accommodating up to 55 guests. ... more   less 
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Also Known As:
Best Western Plus Auburndale Inn And Suites
Best Western Plus Auburndale Hotel Auburndale
Auburndale Best Western

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