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“Phenomenal stay - will definitely return!” 5 of 5 stars
Review of BEST WESTERN Auburndale Inn & Suites

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BEST WESTERN Auburndale Inn & Suites
2.5 of 5 Hotel   |   1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)   |  
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Hotel amenities
Special Offer
Stay 2X get $50 gift card
Ranked #1 of 1 Hotels in Auburndale
Certificate of Excellence 2014
GreenLeadersBronze level
1 review
“Phenomenal stay - will definitely return!”
5 of 5 stars Reviewed September 29, 2012

Had an awesome stay. This was my family's first time at this hotel and it was phenomenal. Everyone was very helpful and kind. The rooms are nice, spacious, modern and very clean. My family is looking forward to staying here again when we return to the area in November.

Room Tip: Love the rooms, they even have a complimentary computer in the room.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, October 7, 2012
Dear Guest,

Thank you for taking the time to write a great review! We appreciate you passing on the experience of your stay. We really do try to make all of our guests stay phenomenal. We look forward to serving you again in the near future!

Thank you again,

Elisha
Front Desk Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    79
    56
    26
    7
    8
See reviews for
81
23
6
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2012

My husband likes staying at Marriott, Holiday Inn and Time Shares. But I wanted to try something new and he was not disappointed. We stayed during labor day weekend to visit Legoland with our 3 small kids. The hotel was less than 20 minutes from Legoland and offered a great AAA rate. We got a king suite with separate living area for $107.99 per night. We were also able to check in at 11am instead of 3pm for an extra $30 which was fine. The room was clean except for a couple of minor details like chipped paint on the toilet seat, some hair left on the hair dryer and the shower head was in need of cleaning.

Other than that, there were no issues. The room was spacious and we loved the layout. There were no tight spaces and our 4 year old was doing cartwheels throughout the room. The kids slept in the separate living area on the sofa bed with their own 32 inch TV and AC unit. Mom and Dad had privacy in the bedroom with our own 32 inch TV and AC unit. There were double glass doors which separated the living room from the bedroom, which was nice. We also slept well on the mattress, which was surprising because we have a stern and foster at home, but seemed to rest better at the hotel.

There was a nice little kitchen area in the living room along the wall with a sink, mini refrigerator, microwave and coffee maker. It also had a nice amount of counter top space. We also had a little office area with a desk, computer chair and computer with free internet and MS apps. Having kids with sticky fingers, I also loved their "clean" remotes which have a flat surface to allow for easy cleaning. No pets are allowed at the hotel and also no smoking which was great.

Breakfast was Free and very good. It included boiled eggs, scrambled eggs, bacon and sausage, waffles, instant grits, a variety of cereals, apples, oranges, and a variety of muffins and donuts. There is also a Wal-Mart and Publix nearby and lots of restaurants like Subway, Dunkin Donuts, McDonalds, KFC and Pizza Hut within a 10 minute drive. So we didn't have to worry about the kids being hungry.

Overall we enjoyed our stay at Best Western Plus and will stay again during our next visit to Legoland.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, Director of Sales at BEST WESTERN Auburndale Inn & Suites, responded to this review, September 8, 2012
We were very happy to hear that we exceeded your expectations! That is our goal! Yes, our executive suites are spacious. Our new plush mattresses and new sofa sleepers are meant for a good nights rest. We are glad you took advantage of all the amenities we offer. We try to please all appetites with our wide variety at breakfast. There are many restaurants with the foods kids love and shopping too. We appreciate your great review of our hotel. Looking forward to seeing you on your next trip to Legoland!
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Vernon, Connecticut
Top Contributor
60 reviews 60 reviews
8 hotel reviews
Reviews in 39 cities Reviews in 39 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 14, 2012

We stayed at the Best Western Auburndale for two nights in August 2012 while visiting family in Lake Alfred. There weren't many choices for hotels nearby without traveling further away to Lakeland. We were pleasantly surprised by this hotel. It was a good value and allowed pets for no extra fee. The room was clean and spacious. The lobby was bright and inviting (our son loved the fish tank). The pool was clean. The front desk clerk was friendly and helpful about things to do in the area. We'd definitely recommend this hotel.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, Front Office Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, August 29, 2012
Dear Valued Guest,

We are pleased that you enjoyed your stay with us while visitng the area. We take great pride in the cleanliness of our rooms and it is always beneficial to hear the positive feedback so we can pass that praise along to our staff. It is always our goal to have friendly, helpful desk agents there for you whenever you need an answer or suggestion. I am glad we were able to meet your needs and we look forward to your next visit.

Sincerely,
Cory
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Sanford, Florida
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 4, 2012

We stayed here for 2 nights for a family reunion. I normally stay at Marriott properties so I was a little worried about staying here. Thank goodness my worries were short lived. Our room was very clean and it was a decent size. We enjoyed the free breakfast...loved the waffles. The location was great (several restaurants across the street). I will be visiting Legoland in the future and this will defintely be the hotel of my choice.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, Front Office Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, August 29, 2012
Dear Valued Guest,

Thank you for the positive review. It is always nice to hear what we are doing well and we appreciate the honest feedback. I am encouraged that any worries or fears you may have had prior to arrival were taken away during your stay. We are very proud of what we have to offer and the knowledge and capabilities of our staff. I am glad you took note of the breakfast room, our attendants do a great job of keeping all of our complimentary food items stocked and hot and fresh for our guests daily. We look forward to seeing you again when you vist LEGOLAND!!

Sincerely,
Cory
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 23, 2012 via mobile

We stayed at this location for 2 days, after a family emergency. The lobby and rooms were nice. Everything appeared clean. The staff was friendly enough. When it came time for the continental Breakfest you couldn't even get into the tiny room. There were so many people packed into the closest sized space we just left. When we returned later that night our room hadn't been touched. No clean towels brought in, the trash not taken, and the beds still semi made by us. It's a nice and comfortable hotel but not much on customer service. For the rate paid I expected more.

  • Stayed June 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, August 29, 2012
Thank you for completing a review on Trip Advisor regarding your stay at our property.

On behalf of our entire staff here at the BEST WESTERN PLUS Auburndale Inn & Suites. We apologize for the inconveniences you experienced but I assure you that we value your feedback. We will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate your business and hope to see you again soon.

Sincerley,

Elisha
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Caldwell
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2012

My husand and I just spent a week in Auburndale, FL for work and stayed at the Best Western Hotel. What a pleasure. The rooms and entire hotel were very clean and comfortable. The personnel, especially the front desk people, were excellent, really helpful and friendly.. The breakfast was very good. We have stayed here before and will be here again, whenever we are in the area.. This hotel has become our home away from home. We highly recommend this hotel.

Room Tip: Suite are great - lots of room and very comfortable
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, August 29, 2012
Allow me start by thanking you for completing a review on Tripadvisor.com regarding your recent stay at our property.

Our staff is always excited to have the pleasure to serve you. Thank you for your feedback. We appreciate your business and hope to see you again soon.

Thanks again for taking the time and have a wonderful day!

Sincerely,

Elisha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed July 16, 2012

We stayed here for our visit to LegoLand. We had a suite for two adults and two children on. The room was clean upon first inspection -- i always do a bed bug check. for the bedroom suite, i expected some privacy but the doors were french-style doors without curtains. The pull-out sofa in the living area had a HORRIBLE mattress. It the fabric on the sides was deteriorating, and it was so flat that you could feel the springs through the mattress. it was so uncomfortable that my nephew woke up in the middle of the night feeling out of sorts (he blamed the mattress). the free continental breakfast was limited -- nothing i would eat; the kids were less choosy and found something to eat. Auburndale is a small town with mostly fast food chains. the Ruby Tuesday was our choice for dinner but breakfast was a little harder to find -- outside of grabbing a bagel at Dunkin' Donuts. However, wanting to support a small business, so we went to Hometown Gourmet Coffee for breakfast and it was not good -- waffles were almost impossible to cut -- sorry to say that it was terrible.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWAuburndale, General Manager at BEST WESTERN Auburndale Inn & Suites, responded to this review, August 29, 2012
Thank you for completing a review on Trip Advisor regarding your stay at our property. We will use your feedback to improve our service. We have recently replaced our sofa beds.

On behalf of our entire staff here at the BEST WESTERN PLUS Auburndale Inn & Suites, we apologize for not exceeding your expectations. We are greatly disappointed that we left this impression with you. It would be our honor for you to return and allow us to serve you again. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,

Elisha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Auburndale Inn & Suites

Address: 1008 US Highway 92 West, Auburndale, FL 33823-9585 (Formerly BEST WESTERN PLUS Auburndale Inn & Suites)
Phone Number:
Location: United States > Florida > Auburndale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Auburndale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Auburndale Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Auburndale Inn and Suites. This beautiful newer hotel is already the recipient of many prestigious awards including The Best of The Best in Quality for 2008. BEST WESTERN PLUS Auburndale Inn and Suites offers superior customer service, beautifully appointed guest rooms with amenities such as a sparkling heated outdoor pool, Complimentary Hot Breakfast, Free WiFi, state of the art fitness center, business center and meeting room facilities accommodating up to 55 guests. ... more   less 
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Also Known As:
Best Western Plus Auburndale Hotel Auburndale
Best Western Plus Auburndale Inn And Suites
Auburndale Best Western

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