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“Dissapointed” 2 of 5 stars
Review of Hampton Inn & Suites Orlando-Apopka

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Hampton Inn & Suites Orlando-Apopka
2.5 of 5 Hotel   |   321 S. Lake Cortez Drive, Apopka, FL 32703   |  
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Ranked #1 of 5 hotels in Apopka
Brandon, Florida
1 review
“Dissapointed”
2 of 5 stars Reviewed December 6, 2012

We have considered ourselves Hampton groupies for the last twenty years. Never have we experienced the apparent lack of pride and integrity in job performance from the staff. The desk clerk seemed not interested in answering my questions or being helpful. I was not sure if this was the result of my being a minority or her having a bad day. A cart with dirty linen was parked next to the elevator on our floor overnight. I reported it being left there to the desk clerk earlier that evening. A construction dirt trail remained on the hallway lobby floor for two days. The breakfast needs much improvement, it is not up to Hampton standards. There was overflowing garbage next to the coffee area. I would like to remain a loyal groupie of the Hampton, please address.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris P, General Manager at Hampton Inn & Suites Orlando-Apopka, responded to this review, December 7, 2012
I’m terribly disappointed to hear about your experience with us. I can assure you that the levels of service you received from our front desk staff have been addressed. I’ve also shared your comments with our housekeeping staff so that missteps like those do not continue. We pride ourselves in offering quality service with a friendly attitude and I regret that we did not measure up this time. We hope that you continue to be Hampton groupie. Please accept my apologies and we hope you will return and see our improvements.


Kindest regards,

Chris Pitcock
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Gurgaon, India
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 16, 2012

Standard hampton Inn with a nice big lobby. Nothing to really complain about. Lots of good eating options nearby. I had ordered a package to be delivered teh hotel but had to check out earlier than schedduled. The front desk staff collected it for me and kept it safely till i went back to collect it.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 30, 2012

This is a great Hampton property. The staff are welcoming and the entire facility is spotless. Great breakfast with a large assortment of hot and cold fare. The standard room we had was typical of Hampton Inns -- large, comfortable, and a great bed. In short, a totally satisfying experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 21, 2012

This was a lovely Hampton Inn with a beautiful fish tank in the lobby and a courteous staff. We had a huge room (2 queen suite) on the fourth floor that overlooked the pool. Everything was neat and clean, the beds were soft, and the oatmeal was surprisingly good.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater, Florida, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2012

This was a great Hampton Inn and the stay was also great. They had all the amenities like microwave, refrigerator and wi-fi. The beds were very comfortable and the A/C was easy to use. They had an abundance of electrical wall out lets for charging phones and computers. The staff was very friendly and helpful. They had more than one entrance to the building which I like. We stayed there for three straight days and the rooms were clean and tidy. They kept the kitchen and dinning area cleaned and the food and coffee was always their. It was a very quiet stay, no noise.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 2, 2012 via mobile

Redeemed Hhonors points to stay here, only 12,500. I was completely satisfied with my stay here, rooms were clean and comfortable, staff were professional, pool was a blast. If your going to redeem points, this hotel will not disappoint! I've stayed in other hotels that required more double more points that were not as well kept up.

Stayed September 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
1 review
5 of 5 stars Reviewed September 19, 2012

Had to stay 3 days for business. This was an excellent Hampton Inn -- great service, very clean and comfortable -- a cheerful home away from home. The staff was very accomodating and had great attitudes. The room was quiet and very comfortable. There was a great atmosphere in the dining room. Couldn't have asked for more.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Orlando-Apopka

Address: 321 S. Lake Cortez Drive, Apopka, FL 32703
Phone Number:
Location: United States > Florida > Apopka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Apopka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites Orlando-Apopka 2.5*
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Also Known As:
Hampton Inn & Suites Orlando-Apopka Hotel Apopka
Hampton Inn And Suites Orlando-Apopka

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