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“Renovation okay but incredibly uncomfortable bed” 3 of 5 stars
Review of Embassy Suites Hotel Orlando - North

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Embassy Suites Hotel Orlando - North
3.5 of 5 Hotel   |   225 Shorecrest Dr, Altamonte Springs, FL 32701   |  
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Ranked #3 of 14 Hotels in Altamonte Springs
Certificate of Excellence 2014
Fort Lauderdale, Florida
Top Contributor
97 reviews 97 reviews
62 hotel reviews
Reviews in 49 cities Reviews in 49 cities
88 helpful votes 88 helpful votes
“Renovation okay but incredibly uncomfortable bed”
3 of 5 stars Reviewed March 20, 2013

I travel often and enjoy the spacious suites at Embassy Suites. I have stayed at this property once in the past and recall that it was fine. They have apparently undergone a recent renovation but it seems that there have been some issues.

Location first because it is great. The hotel is on the lake in a town center in Altamonte Springs, FL. You can walk to a host of restaurants and the mall. Florida Hospital is also nearby.

The condition of the common areas was undergoing some sort of repair. In the main atrium there were machines trying to dry out the carpet and the furniture was quarantined with yellow tape. It was like this at night and the same in the morning. The area was pretty much not in use and an eyesore.

Check-in was fine. No surprises but also nothing exciting or overly efficient. I waited close to 10 minutes for one person to check in. Not sure if it was the patron or the agent but it seemed a little excessive.

The room was basic. Tans and browns and dark colors. Not what I expected from a recent renovation. I would have appreciated brighter colors. The bathroom was great for me with a walk in shower and no tub! I loved that but some may not. Also I noticed water damage on the picture in the bathroom. I really don't care that much but every-time I went in that room it was all I noticed.

The big issue for me was the bed. It was horribly uncomfortable! I had a king mattress but one half of the bed was about 3 inches shorter than the other. The bed had obviously not been replaced and was worn out. Also the headboard was attached to the wall yet it shook constantly with every move in the bed. I rarely complain about comfortably with a bed in a hotel but this was really ridiculous. If I had stayed more than one night I would have either moved rooms or changed hotels.

Room Tip: Check your bed for comfort before you unpack your bags!
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 21, 2013
RussellKP,

We value every review our guests post on TripAdvisor, and appreciate your comments about your recent stay. You are correct! Our "Uptown Altamonte" location is second to none! With beautiful Crane's Roost Lake just steps from our doors, and a wide variety of great restaurants and shopping within walking distance, its easy to see why so many of our guests return again and again. You are correct, too, that our guest suites and public areas have recently been "refreshed." In fact, the restoration work taking place on our atrium floor during your recent visit is the last major phase of a $4 million project designed to update the hotel for the comfort and enjoyment of our guests. The work should be complete by the end of March. Please accept our apology for any inconvenience you may have experienced during your visit.

Since we receive so many positive comments about the comfort of our beds, your review came as bit of a surprise. I've asked our Executive Housekeeper to assist in researching your experience. A comfortabale bed is a key component of a great hotel stay, and we want to ensure that we deliver just that.

Thanks for staying with us. We would be honored to have you as our guest on your next visit to Altamonte Springs.

Sincerely,

Richard A. Neilan
Director of Guest Services
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589 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

My name is Kristen and i stay at the Embassy Suites Hotel Orlando - North last September and I had a great time with my family! we really enjoyed the pool and hot tub.

the resistant was really good too. The service was fast and the quality of food was really tasty.

I have a lot of family in Florida so i would go back again

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, TN
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 16, 2013

Lots of great positives about this hotel.. the room are spaciousand you have a mini fridge and microwave ad bar. There is an extra since in the bedroom, the managers cocktail event in the evening that includes salty snacks, the hot breakfast, the nice location and walking track, etc.

It was $161 per night and the Embassy Suites closer to Disney was closer to $125. That would be the only negative is a slightly higher price but remembering you get a real breakfast and unlimited cocktails in the evening really lower your overall price.

There is an small indoor pool and hot tub which was nice. The staff was friendly and the place was very clean. Enjoyed our stay.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 21, 2013
Thank you for taking the time to share your thoughts on TripAdvisor! The "Three Pillars" of our Embassy Suites brand --- 2-room suites, free evening cocktails, and a complimentary cooked-to-order breakfast --- help to ensure that our guests receive a great value during every stay! We're so glad you enjoyed your recent visit, and hope you will return again soon. Remember, our best rates can always be found on our own website. You can also call us directly for assistance from our reservations agents. Be sure to ask about our "Romance Package" or our "Zoo Package." Both offer great features to enhance your visit!

Kind regards,

Richard A. Neilan
Director of Guest Services
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Lawrenceburg, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 7, 2013

I traveled to Altamonte Springs to visit my daughter who had just had a new baby boy. Since her place is quite crowded with my other 12 year old grandson and Son in Law. The Embassy Suites roomy atrium and suite were perfect for entertaining. We especially liked the complementary breakfast and happy hour. The beds were comfortable and all of our needs were met. The staff was very helpfull and the establishment was very clean. I will definately be staying there again in the future.

Room Tip: We had a quiet room on the end of the hall.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 9, 2013
Linda G.,

CONGRATULATIONS on the birth of your new grandson! What a wonderful reason for a visit the Central Florida! I'm so glad to know that you enjoyed your recent stay with us, and that you found our hotel to be convenient and comfortable for your needs. Thank you for sharing your comments on TripAdvisor. We look forward to your next visit.

Kind regards,

Richard A. Neilan
Directof of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2013

Beautiful lake area, great shopping and bountiful dining. The hotel was very accommodating and staff extremely helpful. We enjoyed our stay tremendously and would recommend it highly. We chose this hotel for a sorority reunion and charity walk around the lake. We loved the "Happy Hour" as we gathered for drinks and conversation in the atrium/lobby area of the hotel. Check-in was a breeze, as was check-out!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 2, 2013
Patty N.,

Our staff was delighted to host the Tri Sigma Sorority Reunion, and it is wonderful to know your visit was enjoyable. Our complimentary nightly Manager's Reception does, indeed, offer a relaxing setting for conversation over a cocktail, glass of wine, or beer. Congratulations on the success of your charity walk, and THANK YOU for choosing the Embassy Suites Orlando North for your event!

Sincerely,

Richard A. Neilan
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 1, 2013

Booked this hotel to attend the NASCAR race. Check in was quick and easy. Staff is very friendly. Omaha Steak House within hotel was fabulous. Many, many restaurants and and needed sites are close at hand. Room was clean and well stocked. Bed was comfortable also. I will be back.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 2, 2013
Ken C.

Your comments about your recent stay here at the Embassy Suites Orlando North are much appreciated. "Perfect" is definitely how we want every guest to describe their stay with us! I am happy to know that you were able to enjoy a meal at our Omaha Steakhouse, which is popular with our guests, as well as many Central Florida "locals." We look forward to your next visit!

Kind regards,

Richard A. Neilan
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2013

We stayed here on a package to the Daytona 500. It was a great place with a good breakfast. Liked the warm pool and hot tub. Near a nice park with walking path around the lake. Would stay again! There are a couple of restaurants within walking distance, and a shopping area too. Off a very busy road, but plenty of restaurants nearby. Close to I-4.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESONFOM, Guest Relations Manager at Embassy Suites Hotel Orlando - North, responded to this review, March 2, 2013
Shirley S.,

Thank you for sharing your comments on TripAdvisor! It was our pleasure to host NASCAR fans from throughout the U.S. for this year's Daytona 500! We're so glad you enjoyed your stay with us, and hope you'll "start your engines" and return again soon! Happy travels!

Sincerely,

Richard A. Neilan
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Hotel Orlando - North

Address: 225 Shorecrest Dr, Altamonte Springs, FL 32701
Phone Number:
Location: United States > Florida > Central Florida > Altamonte Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Altamonte Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Orlando - North 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
The Embassy Suites Orlando North provides every guest with a two-room suite located on the beautiful Cranes Roost Lake and Boardwalk in the heart of Uptown Altamonte. The Embassy Suites Orlando North is just minutes away from the Altamonte Springs Mall, AMC Movie Complex and walking distance to several restaurants. We are conveniently located "Halfway" between Daytona/New Smyrna Beaches and Disney's famous theme parks. We are only 8 miles north of downtown Orlando and near Universal Studios, Wet n Wild and Sea world. The Embassy Suites Orlando North is the perfect location for a fun family vacation, blissful weekend getaway or a business trip. During your stay at the Embassy Suites Orlando North you will experience state-of-the-art amenities to make you feel more at home in the comfort of your hotel suite. Enjoy in-room entertainment with two flat screen televisions,complimentary WiFi, microwave, refrigerator and wet bar. After a peaceful night’s sleep in our luxurious Embassy Essentials linens, wake up to our complimentary cooked-to-order breakfast, then unwind at the end of your day at our two hour Manager's Reception with your favorite cold beverage and dry snacks. We also have a wide selection of dining options to satisfy your taste buds, including our onsite Omaha Steak House and our In-Room dining. At Embassy Suites Orlando North, you’ll have a more memorable stay in Orlando. Come visit us now! ... more   less 
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Also Known As:
Embassy Suites Orlando North
Embassy Suites Altamonte Springs
Altamonte Springs Embassy Suites

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