We frequent Sonny's quite often because it's one of our favorites and close to home. We have never had a bad meal or service. Actually we would always go and request Beverly because she was the best waitress. Unfortunately she has moved on and no longer works there.
With that being said, we went on July 4th and we had the worst service we have ever had at Sonny's. We maybe had been seated 5 minutes when our waitress walked up and asked if er were ready to order...we hadn't even ordered drinks yet. After ordering it took a good 30 minutes before we got our food, which is slow compared to normal standards. (Normally we have our food within 10-15 minutes after ordering.) Once we got our food, my fiancé's tea was empty for 15 minutes before it was ever refilled, and we had to tell the waitress...along with also telling her to get a reorder for his AYCE pork(she never offered to get him more). As she was refilling our tea, she dropped tea in my ranch dressing for my salad. Not once did she apologize or offer to get more. Needless to say at that point we were done and fed up. Sadly the story is the same for getting our check and paying...slow. I don't know if she had too many tables to work with or what, but it was the worst service we have ever had. It will be quite a while before we go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.