“Saturday evening at 5PM, no servers so tables were no filled and people had to wait”
I eat at this restaurant frequently and love their Spicy Chicken Parmesan. We arrived at just before 5PM this past Saturday (3 of us) and met the greeters at the door. We were told that there would be about a 5 minute wait. I looked in the restaurant with a puzzled look since over 60% of the tables were empty (see photos taken at 530 and uploaded to this restaurant if you don't believe me) and the greeter said that they are waiting for servers to show up before they seat anyone. I sat and waited until after 520 and stood back up and asked why the tables were not being filled. She again informed me that they didn't have enough servers. I almost left at this point and asked "does that meanthe service will be slow too"? She said it wouldn't. We were seated promtly after that next to a loud party in the back. I made a comment to the lady that sat us that this place is not managed very well and she just smiled. Our waitress showed up and she was very sweet and very good. She even came back and asked us if we wanted to move since the party was so loud, but we were fine and just wanted to eat. The food was very good as usual. I left my waitress an $8 tip, over 20% since the poor management issue wasn't her fault and she was very good to us. I take my employees here often for lunch and the food is usually excellent, but the SERVICE is always hit and miss! This place used to have horrible service and my office stopped going here, but it imporved a few years ago. I see it slacking again to where it was. My wife also went here for her business a few weeks back and stated that service was slow and crappy. If management is reading this, FIX this problem or you will start losing customers again. This is an awesome place, but will never wait again for a a table because of poor management. I would seriously look at finding someone that can better managem this place. See the picture I uploaded the night we were there and see for yourself how many empty tables were there. I have more on my phone if needed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.