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“Night Manager - Angela Exceptional Customer Service” 5 of 5 stars
Review of Fairfield Inn & Suites Denver Aurora/Parker

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Fairfield Inn & Suites Denver Aurora/Parker
2.5 of 5 Hotel   |   24192 East Prospect Avenue, Aurora, CO 80016   |  
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Ranked #8 of 50 Hotels in Aurora
Tracy, California
1 review
1 helpful vote 1 helpful vote
“Night Manager - Angela Exceptional Customer Service”
5 of 5 stars Reviewed January 11, 2012

From time of check-in, I was received with exceptional service. Angela made sure accomandations suited my stay, along with providing directions to our planned meetings. On my next visit, you can count on my selecting this hotel.

Great Stay

Louie Matta

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Fairfield Inn & Suites Denver Aurora/Parker, responded to this review, February 26, 2012
Thank you for your kind words regarding our Front Office Manager Angela. She is an amazing person and brings an awesome personality to Fairfield Inn & Suites Denver Aurora/Southlands Hotel. We strive to provide our guests with the best customer service and to make them as comfortable as possible. We know that there are many hotels in the area and is important to set ourselves apart from the rest. We look forward to seeing you again on your next visit to Denver/Aurora!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2011

I am a seasoned road warrior that has never written a review for a hotel. However, after my stay here I was compelled to do so. The General Manager, Chris Daley was attentive and made sure our small meeting was comfortable and productive. The front desk manager, Angela was incredible. She memorized my name and room number (its a great feeling to be called by name and not have to provide a room number everytime you need something) and proactively offered me a wake up call! She also took every opportunity to make sure that I had everything I needed and was completely comfortable. I hold a platinum status with another hotel brand and have never received this type of service. Looks like Marriot has earned my business. Keep up the great work!

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Guest Relations Manager at Fairfield Inn & Suites Denver Aurora/Parker, responded to this review, February 26, 2012
Thank you for the glowing review of our staff! It is always nice to hear when we are doing a good job! We take pride in our customer service and making our guests feel at home. To hear that we won you over and that too from competitor brand is the best compliment. We really value you taking the time, that too for the first time, to let us know we're doing something right.

If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Denver Aurora/Parker

Address: 24192 East Prospect Avenue, Aurora, CO 80016
Location: United States > Colorado > Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 50 Hotels in Aurora
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Denver Aurora/Parker 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Fairfield Inn & Suites Denver Aurora/Parker is minutes from Buckley Air Force Base, Denver Tech Center, Parker Adventist Hospital, Aurora Soccer Sports Fields, Aurora Reservoir, Aurora County Fairgrounds as well as Mile High Racing & Entertainment, If you haven't visited an outdoor lifestyle center mall yet, you're in for a great time! The Southlands Mall begins at our front doors and stretches another full mile with streets, stores and plenty of parking. The beauty of our Mall is convenience: drive up and park by the store where you want to shop! With both indoor/outdoor spaces to enjoy, you'll find the entire pleasures the mall offers: fashion, dining and entertainment. We offer five room styles, all smoke-free with a refrigerator, microwave and free wired and wireless high speed Internet access. Whether you're looking for a basic hotel room or one of our sweet suite options, you'll always have a clean and fresh room at Fairfield Inn & Suites Denver Aurora/Parker. ... more   less 
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