Visiting with family while at a tournament, this hotel was almost perfect.
It was a newer building and well maintained. I tend to request a high floor away from vending, so I was very happy that my in-laws were able to get us on the fourth (top) floor. I liked that access to this floor was restricted to guests with a room on that floor by way of a room key swipe in the elevator. Unfortunately, this didn't mean that the other guests on that floor would be respectable or courteous. Our first night in, after a pretty long travel day, we were kept up by what sounded like a nightclub in one of the rooms with seemingly heavy traffic going in and out. I planned to call the front desk and ask for them to fix the problem, but the noise seemed to quite a little. As I was finally dozing off, around 1:30am, the phone rang and the caller identified herself as the front desk. She asked if she had just sent security to my room, and I was disappointed that when I informed her that she hadn't, there was no apology for the late hour of the call.
Other than that issue, our stay was nice. The room was very nice and I liked that there was a lavatory area as well as a bathroom with the tub/ shower and a sink (no toilet in that one.) the seating area was separated from the beds by a desk, good sized, and frosted glass windows that could slide open.
Breakfast was adequate, but if you stay on a Sunday, I suggest you get down there early or the church that comes in for services might clean the food out and you'll be lucky to have a worth while breakfast. (There is a Panera Bread basically next store, so that would be my preference.)
Housekeeping was courteous and did a fine job each day.
Bottom line is that I would stay here if I returned to the area but if another problem arose, I would report it and ask to be compensated.
I would definitely ask for the fourth floor- even if its a little more. The room we had was double q...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking a moment to provide feedback on your stay with us. On behalf of our team, please accept my apologies for the late night phone call. I will investigate this a bit further to see what happened because it sounds like an unusual circumstance. In any event, thank you so much for your business and I am pleased that the rest of your stay was good and the rooms served your needs. Thanks again and have a nice day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.