This hotel is in poor management to say the least. I reserved a two-bed room because i was traveling with my child, i also had my two dogs with me who sleep in there own bed i bring with us. when i arrived the front desk did not make me aware that they had moved me to a king room, for what reason they weren't sure but that was all they had. I made due and told them it was fine. when i finally unloaded everyone and all the luggage, i was ready to relax. i went into the restroom to wash my face and noticed soap wrappers on the floor, i was questioning weather the bathroom had even been cleaned? but decided to just live with it i was very tired. after that i started realizing all the other things. my frig did not work my air condition sounded like a jet taking off and the bathtub mat was all bubbled up i could not even bath my child. the next morning in went to the front desk to let them know of all the issues, there response baffled me. the young girl stated that frigs do not come with the room that they put them in there complementary which is ridiculous. everything else was just another excuse. I told her i did not feel safe nor did i feel like the room was clean i requested to check out this was at 7am, she stated there was nothing she could do and she could not check me out unless a manager approved it . i had been asking for the manager Glenn since day one. unforgettably he was out of town and from what the front desk said he refuses to answer his phone, i asked that she at least call him and let him know the situation, she declined than and only than did she say she could move me. I figured i would just move and be done and hope no more problems i was sadly let down again. when i went to get my dogs food bowl it was alive infested with ants everywhere i was so disgusted. i did not find the need to again address the front desk because i knew what there response would be and there would be nothing done about it. I travel at least 3 times a month and this hotel is by far the worst hotel I've ever stayed in, room is gross and staff is very uninformed and unprofessional. I will never stay there again and i advise any one looking for a clean comfortable room do not stay here choose somewhere else.
- Official Description (provided by the hotel):
- Holiday Inn Express Hotel & Suites near downtown Denver! Welcome to the Holiday Inn Express Hotel & Suites Denver - Aurora, easily accessible from I-25 and I-70, only 20 minutes from Denver International Airport (DEN) and less than a half-hour from downtown Denver. Our Aurora hotel provides a convenient location near attractions like the Denver Art Museum and Red Rocks Amphitheatre. Sports lovers can catch a Denver Broncos or Colorado Rockies game. Lower Downtown (LoDo as the locals call it) and Larimer Square are historic gems with many different activities to choose from, such as Mayor John Hickenlooper's Wynkoop Brewing Company. LoDo also features a variety of great restaurants and nightspots. Business travelers prefer our hotel in Aurora because it is convenient to corporations such as Lockheed Martin, Raytheon, Northrop Grumman, Wells Fargo, Walgreens Corporation, Cambridge College and Kaiser Permanente. We also provide a 24-hour business center and a meeting room that can accommodate up to 60 people. Unlike cheap Denver hotels, our Aurora, Colorado hotel provides our guests with quality amenities including high-speed, wireless Internet access, an outdoor pool and a fitness center. You can start your day off right with the complimentary breakfast bar featuring our signature cinnamon rolls and other hot items. Book your Aurora hotel reservations now and take advantage of our great Denver hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Aurora
- Holiday Inn Aurora
- Holiday Inn Express Aurora
- Aurora Holiday Inn