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“Hotel nightmare” 1 of 5 stars
Review of Holiday Inn Express Denver Aurora - Medical Center

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Holiday Inn Express Denver Aurora - Medical Center
2.5 of 5 Hotel   |   1500 South Abilene Street, Aurora, CO 80012   |  
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Ranked #19 of 50 Hotels in Aurora
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Hotel nightmare”
1 of 5 stars Reviewed September 3, 2012

This hotel is in poor management to say the least. I reserved a two-bed room because i was traveling with my child, i also had my two dogs with me who sleep in there own bed i bring with us. when i arrived the front desk did not make me aware that they had moved me to a king room, for what reason they weren't sure but that was all they had. I made due and told them it was fine. when i finally unloaded everyone and all the luggage, i was ready to relax. i went into the restroom to wash my face and noticed soap wrappers on the floor, i was questioning weather the bathroom had even been cleaned? but decided to just live with it i was very tired. after that i started realizing all the other things. my frig did not work my air condition sounded like a jet taking off and the bathtub mat was all bubbled up i could not even bath my child. the next morning in went to the front desk to let them know of all the issues, there response baffled me. the young girl stated that frigs do not come with the room that they put them in there complementary which is ridiculous. everything else was just another excuse. I told her i did not feel safe nor did i feel like the room was clean i requested to check out this was at 7am, she stated there was nothing she could do and she could not check me out unless a manager approved it . i had been asking for the manager Glenn since day one. unforgettably he was out of town and from what the front desk said he refuses to answer his phone, i asked that she at least call him and let him know the situation, she declined than and only than did she say she could move me. I figured i would just move and be done and hope no more problems i was sadly let down again. when i went to get my dogs food bowl it was alive infested with ants everywhere i was so disgusted. i did not find the need to again address the front desk because i knew what there response would be and there would be nothing done about it. I travel at least 3 times a month and this hotel is by far the worst hotel I've ever stayed in, room is gross and staff is very uninformed and unprofessional. I will never stay there again and i advise any one looking for a clean comfortable room do not stay here choose somewhere else.

Room Tip: id have to assume none of the rooms are very clean or comfortable.
See more room tips
  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this review, September 18, 2012
Dear Jessica M,

Thank you for taking the time to write your review on Tripadvisor. We apologize for any inconvenience experienced during your stay. We are sincerely concerned when situations like these occur, and would like to investigate further. We have sent you a private message to obtain additional information about your stay.

Sincerely,


Myrna M
Case Manager
IHGCare
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100 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
Camparada, Italy
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed August 1, 2012

We spent our last days of our honey- moon in this hotel and we are really pleased about it!
People at the reception are really kind and the rooms have all that you need!
There are air condition, free wi-fi, a micro-waves, a fridge, the hair-dryer, the iron and a coffee-machine with all kind of coffee! In the bathroom you can find a lot of towels, shampoo and also a body lotion! The bed is really comfortable and there are different kind of pillows!
There also a gym-room and a business room with 2 computers and a printer and also a meeting room!
Breakfast in the morning is pretty big with muffins, bagels, pancakes, cinneamon rolls, yogurts, sausages and all kind of drinks!
We suggest it because it's also not expensive!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joeseph O, Public Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this review, October 2, 2012
Thank you for your kind words with regards to your recent stay with. Please consider staying with us again on your anniversary. We would enjoy making your return visit even more special.
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Frankfurt
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 17, 2012

I booked this hotel because it claimed to be a convenient airport hotel with airport transfers. The day I made the reservation (via booking.com) I called the hotel to enquire about the airport transfers. The lady in the reception said it would be easy to arrange, all I had to do was to call them when I arrived and they would tell me where to get the bus from. When we arrived after our 10-hour transatlantic flight, we were too tired to call and look for a transfer bus so believing that the hotel was near-by, we hopped in a cab. Over 30 minutes and USD60.00 later we finally arrived to the hotel which was right next to a highway.
The room was OK, typical, nothing special but clean.
We went downstairs to the reception to ask where we could get some dinner and the receptionist told us to walk along the highway for a few minutes, no more than 5 minutes and we would find several restaurants. Off we went....and we walked, and walked and walked. Eventually we found the restaurants and although very nice indeed, the walk was never a 5-minute walk. On the way we timed the walk and walking at an adult fast pace it took 15 minutes. Bear this in mind if you plan to stay with small children or with anybody who is unable to walk long distances. There is nothing to eat at the hotel in the evening except for a plate of cookies and a bowl of apples in the reception area.
After the dinner I enquired about the airport transfer bus back to the airport in the morning. The receptionist told me that they no longer operated a bus. Apparently this had been the case for at least 2 months and when I told hin that both the website and the reception told me one would be available he simply shrug his shoulders and said that I had probably spoken to central reservations who don't have a clue.
Great. So in the morning I had to take another cab back to the airport making this "budget hotel" a more expensive option than most of the hotels at the actual airport. I paid €75 for the room and USD 120 for the taxi rides between the airport and the hotel that claims to be an "airport hotel" Ridiculous!
The hotel did have a breakfast which was actually ok.
So in summary : If for whatever reason I needed to be right at that spot in Aurora, I might stay at this hotel again. But if I intended to use it as an airport hotel believing they offered transfers, forget it. Next time I will pay USD200 to stay at an airport hotel which is actually at the airport and has a dinner restaurant. That will for sure work out cheaper and more convenient.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this review, August 4, 2012
Dear MSSFrankfurt,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my apologies for any inconvenience and confusion our staff may have caused you regarding the airport shuttle service. I appreciate your feedback as this enables us to target problem areas and also is our best resource for improving our guest services.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 7, 2012 via mobile

My reservation was made from June 25-July 1, I stayed the first night only and that's because I got in late so I couldn't find something else right then. The first room I was given the a/c didn't work. After contacting the front desk they were extremely rude their response was "uh no it's the hottest day of the year you just have to turn it on" I know how to work and a/c so that wasn't the issue. The second room I had that night the tv didn't work and Sheetrock was falling off the ceiling. This hotel is also very outdated and smelled terrible. No way I could stay the intended time for the money I was spending. Also the hotel charged me for the 24th which I didn't stay nor did I even have a reservation for. And again the front desk was very rude. Do NOT NOT NOT NOT NOT stay here. This was a miserable experience!

  • Stayed June 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Denver Aurora - Medical Center, responded to this review, July 27, 2012
Dear RhandaLee,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sagamore beach
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 22, 2012

I liked this holiday inn, price was reasonable, not too far from the airport, staff was friendly and they have a nice complimentary breakfast setup
Good place for s short stay

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 22, 2012

As a loyal HIE guest this is a difficult, but necessary review to write.

Hubby and I were so disappointed with our stay. First, the room seemed like a really bad remodel. Everything just seemed old...or much older than what our usual HIE experiences are like. It was like a bad hand-me-down room if that makes any sense.

Anyway, we had to switch rooms because our air condition wasn't working properly. This was annoying of course after a long drive and the halls/elevators are HOT. So we switch to a room that is literally across the hall and it's nicer looking. Of course I was frustrated by the sight and the fact that we weren't put in the nicer/newer room to begin with. It seems to have gotten a better remodel than our first room, but unfortunatelty the room never got cold. So disappointing! Let me just say, that I am one who takes full advantage and will lower the air-condition to 65 degrees, but I would have settled for a cool 73 at this place.

The beds in BOTH rooms were NOT comfy. I can't say anymore about them they were horrible. So needless to say neither one of us got a good night sleep.

Breakfast was good...they had some type of omelet if that tickles your fancy. However, it's not enough to save this HIE.

Plus, it's overpriced. This hotel should not be charging over $79.00 and that's if every other hotel is sold out because some amazing event is happening nearby. Yes, I'm bitter that we paid $130 dollars for a room that should have cost $49-59.

  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joeseph O, Director of Sales at Holiday Inn Express Denver Aurora - Medical Center, responded to this review, October 1, 2012
Not reaching our standard of top notch customer service is something we do not allow. We know there are many excellent choices within our market, but sincerely appreciate your choice in Aurora. Thank you also for providing constructive feedback in order for us to improve where improvement is necessary. This should not and will not be an issue again. Please consider giving us a chance to EXCEED your expectations! Thanks again and safe travels!
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Chino Hills, California
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 15, 2012

We stayed here because we had a late arriving flight and did not want to drive overnight with a 17 month old to Wyoming. This hotel is close to the airport, affordable, and includes breakfast. Can you ask for anything more? We checked in around midnight and the front desk attendant was prompt and helpful. The room was sizeable, clean, modern and comfortable. I would recommend this place to anyone. I liked the variety of the breakfast also. Cereal, eggs, sausage, pancake machine, rolls, oatmeal, etc. If you need a place to stay in this area, stay here.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Denver Aurora - Medical Center

Address: 1500 South Abilene Street, Aurora, CO 80012
Phone Number:
Location: United States > Colorado > Aurora
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 50 Hotels in Aurora
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Denver Aurora - Medical Center 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites near downtown Denver! Welcome to the Holiday Inn Express Hotel & Suites Denver - Aurora, easily accessible from I-25 and I-70, only 20 minutes from Denver International Airport (DEN) and less than a half-hour from downtown Denver. Our Aurora hotel provides a convenient location near attractions like the Denver Art Museum and Red Rocks Amphitheatre. Sports lovers can catch a Denver Broncos or Colorado Rockies game. Lower Downtown (LoDo as the locals call it) and Larimer Square are historic gems with many different activities to choose from, such as Mayor John Hickenlooper's Wynkoop Brewing Company. LoDo also features a variety of great restaurants and nightspots. Business travelers prefer our hotel in Aurora because it is convenient to corporations such as Lockheed Martin, Raytheon, Northrop Grumman, Wells Fargo, Walgreens Corporation, Cambridge College and Kaiser Permanente. We also provide a 24-hour business center and a meeting room that can accommodate up to 60 people. Unlike cheap Denver hotels, our Aurora, Colorado hotel provides our guests with quality amenities including high-speed, wireless Internet access, an outdoor pool and a fitness center. You can start your day off right with the complimentary breakfast bar featuring our signature cinnamon rolls and other hot items. Book your Aurora hotel reservations now and take advantage of our great Denver hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Aurora
Holiday Inn Aurora
Holiday Inn Express Aurora
Aurora Holiday Inn

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