I stayed at this Red Lion for a swing dance event. Very convenient for participants that we only had an elevator ride to our workshops and competitions, and the rooms were decent, but I had two very major complaints: the food and the maid service.
The hotel dining service was a joke. My first run in with their service was at breakfast. They neglected to inform us either online of in person that their mediocre breakfast was not included in the price of the room. This is awful news to hear when you are starving and learn you have to form up an additional $11 for your first meal. In addition to that, the lunch and dinner options were extremely over priced for medium quality. I'm not about to spend nearly $30 for a meal when I could walk under the freeway to any of the establishments for food at a fraction of the price. Service from kitchen to table was mind blowlingly slow. Whenever I did have to get a quick bite, I attempted something easy: a half chicken cesar salad. I got it 25 minutes later, with no chicken, and I had to either wait another ten minutes later to get the chicken I ordered or walk to my competition and pay the extra $2 for chicken I didn't eat. Another example of the awful service: I waited over an hour for a meal only to be handed a plate that was being held for someone else and told to "Here, eat this sir" before the server walked off. Not only was this service rude (as the food was cold) but I am undoubtedly a woman! This is truly insulting to not only myself but any other customer who has been treated this way. That was my absolute last straw with the staff and from that point on I never ate at the hotel again.
I don't think the maids ever came to the room to change the sheets, towels, or trash in the 4 nights I stayed. My bed was always in the same state that I left it in, my towels untouched, and my used tissues were still in the trash can. However, there was always a new box when I came back when I went to bed. I would have preferred clean sheets or new towels, but I guess keeping me with a hefty supply of tissues for the sinus infection I brought with me was priority number one.
Overall, I'm pretty disappointed with my stay at Red Lion Denver. I hope this dance event finds a new venue next year, I really don't want to waste the loads of money I spent here again. Just awful.
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- Also Known As:
- Red Lion Aurora
- Red Lion Hotel Aurora
- Aurora Red Lion