Stayed at the property from Jan. 31 to Feb. 4th. A ski buddy and I stayed in room 446 and it was great. Very large with two very good queen beds. Plenty of room to spread out the gear. The staff was GREAT. Very friendly and accommodating in every way. They do have a large number of foreign employees (as do many of the businesses in Aspen) and all were very friendly. Yes it is expensive but no real disappointments in any aspect (although the coffee was horrible at breakfast one of the days…) The Bell staff are happy to take you anywhere in town by car, even a few blocks away if you don’t feel like walking. There is a car as well to take you to Snowmass ( 12 miles away)..You can take the free RFTA bus but there are many stops along the way and takes about 45 minutes. There is a $30 daily “Amenity Fee” which ostensibly covers the shuttles (which they do to and from the airport) and high speed internet and etc…The hotel is not as close to Aspen Mountain as the Little Dell but that is really not a problem..If you rent gear from Aspen Sports you can turn your skis in to them at the end of the day and they will take them over to Snowmass and you can pick them up there at the Mall at the foot of the lifts (you keep your boots with you). We had them do this back and forth several times. So I would not hesitate to stay at the Gerome again. We even took advantage of the hot tub outside as the snow fell and covered our heads…A blast!!! And do take one morning and walk across the street and down two blocks to the Main Street Bakery for breakfast…Great as well…

This is a grand old lady of a hotel that has got away with its tired fabric,poor heating and plumbing by providing great service with a smile. That was up until it was sold to its current owners last year who have changed most of the staff and in doing so lost the heart and soul of the hotel.

The service is poor for a five star hotel ,on checking in the reception staff tried to charge me $30 per person amenity charge to cover things such as transport around town ,water in the room use of the ski conciege ,what a try on.This was inaddition to what i had already paid to my travel agent.

The heating in one of our rooms never worked and we had to have another room ,the pool was cold and when you used it it was impossible to get any drinks brought out , the roof leaked in the corridor to the lifts ,the breakfast presentation was more a kin to that provided by a cheap motel ,just what are they trying to do .

The J Bar once a great drinking hole with pleasent attentive staff is know a loud boomimg bar with bar staff who think more of themselves than the customers and it appears drink more than the customers .The language and swearing by the staff to one another is also somewhat off putting.

The only bright spot was that the ladies running the conciege they are fantastic ,have been there for years and nothing is to much trouble.

I have to say that this is a hotel to miss until it is refurbished and the owners recognize that service is the key to retaining business we certainly will not return unless the hotel is refurbished and service levels improve.

If you're looking for a luxury experience in Aspen, Hotel Jerome isn't it. The rooms are spacious and clean with Molton Brown ameninities, but I guess the best part ends there. The hotel is quaint, but I didn't see or experience the luxury I was expecting.

Some of the furniture are so worn out (i.e. no springs in the sofa) that you wonder if they define quaint a little differently in Aspen. The staff, while friendly, are not professionals. It seems like they're just doing some part time work to pay for their skiing habits. The restaurant that is highly rated also had poor, slow service. I had to ask 3 times for creme with my coffee while the servers stood around socializing. Even the concierge was busy blabbing on her cell phone about the night before. The guests in the lobby area learned in detail about her social life.

Staff person named Jennifer whom I spoke with over the phone to arrange for my pick up from the ski slopes back to the hotel SCOLDED me for not having arranged the return trip with the driver, which I was denied b/c he had another group scheduled at the sam time. I only learned at the time of checkout that the transportation to the slopes was at a cost of $15 per person, each way. Thus, our family of 4 paid $120 that day for our ride. Not having known that, we tipped very generously to the driver. In principle, they needed to inform the guests. Our friends (family of 5) used the shuttle 4 days for skiing, which meant their transportation alone costed $600 + tips.

Maybe those "minor" charges shouldn't matter to people who normally stay at Jerome, but if they specialized in catering to the wealthy, I didn't feel pampered by anyone or the facility. If you want what I was expecting, go to Ritz Carlton or St. Regis a few blocks away & closer to the shops. The Jerome was comparable to maybe the Holiday Inn with bigger rooms except the staff wasn't trained as well?!

We stayed at the Jerome during Thanksgiving and would adamantly suggest people look elsewhere! We had planned to spend the holiday relaxing, reading, and just enjoying the amenities of the hotel. Unfortunately, we were so disappointed, we were actually quite excited to checkout and return home. We’re typically not all that picky and can adjust to the occasional bobble; however, one issue after another kept piling up and eventually we were simply disgusted.

Hotel in General --

The decorum is old (not quaint; just old) and boring – no atmosphere to speak of. There was no heat – neither in our room nor in the J Bar where we had our first night’s meal. In fact, it was so cold in the restaurant that one of us went to our room to get coats. The waitress took our order and then came back several minutes later to take our order again – apparently having forgotten we were still there. Parking was an exhorbant $25/night. I realize Aspen is pricey, but the village was practically empty over Thanksgiving. We also partook in Thanksgiving dinner at the Jerome, which probably hit the low point. The meal turned out to be a buffet that cost more money than we have spent on any other meal in our lives. I kept thinking we could be having the same meal at Country Buffet for a tenth of the price. The restaurant tacked on an automatic 18% gratuity to the check for a BUFFET! Somehow I don’t think a $50 tip was quite worth serving water and picking up some plates – for two of us! We were in shock.

The Room --

Our room was certainly roomy, though the TV was tiny and so far away from the bed that you couldn’t actually watch it. The room was also lacking lighting, which left us carting a lamp around the room to read with. Happliy, we did have south facing windows which allowed the sun to heat the room during the day. Unfortunately, the windows also overlooked garbage cans and the windows of a local office building – where we watched the workers and they watched us. Wireless internet and a coffee pot in the room would have been wonderdul! Even Super 8 can at least provide room coffee – and usually wireless access. Service was decent, though it appeared many of employees were here on intenships from other parts of the world. The net effect was something akin to "Epcot" - instead of warm, cozy, and friendly.

To cap it off, we found some man’s underwear still in the room – apparently from the prior guest – and on our last evening, some strange bug walked across the floor. No doubt he was looking for the heat, too.

On the plus side, the Jerome is very close to the shopping district. If you’re looking to spend one night in Aspen to shop, you’re planning to eat outside the hotel, you don’t have a car, it’s warm and you’re not really planning to spend much time in the hotel, then you might consider spending the night. Otherwise, I would highly suggest you look elsewhere. We will never stay in the Jerome again – nor recommend it to any of our friends.