This property is incredible. My wife and I took a 4 day weekend and found our second home, The Hotel Jerome. The service was outstanding and the staff was as warm, friendly and professional as any 5 star rated facilities anywhere… Check-in was flawless. And thank you Chris, the bellman who took the time to walk us through and show us the “New Hotel Jerome”. The food and beverage experience was outstanding. The J-Bar and the new Lounge (thank you Stephanie) as well as Prospect shows that this is a well trained staff from top to bottom and one of the best hotels anywhere. This was our first time in Aspen and the concierge’s staff took care of every question that we could think of. Transportation to and from the mountains, where to eat and making a spa appointed, nothing frazzled them. This management staff understands how to hire and motivate a great staff.
We will be back.
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