We have been staying at the Jerome, once or twice a year for 7 years now. I have just got back from my first trip since it has had a major refurbishment. Overall the hotel is much, much better and the service, since Auberge took over has become far better. I did however have a couple of minor niggles!
The public areas, including the restaurants and bars are greatly improved. I particularly loved the 'Living Room', which is a really fun relaxing place to hang out with friends in the evening. I only tried the main restaurant, Prospect, for breakfast, but the food and service were also far superior than before.
The rooms - the overall design of the rooms is a great improvement over the tired decor that was previously in place. For my taste there was a bit too much decorative clutter and I don't understand why during the makeover they didn't put in a master light switch that switches all the lamps/lights on/off. There must have been 5 lamps or more lamps in the bedroom all of which need switching on/off. Also, there is no 'night light' in the bathroom, which is a bit odd - previously the light was on a dimmer so you could keep it on a low light during the night.
The not so good:
As I said I have stayed here for 7 years and always book a Junior Suite King room as this, in the past, has offered a comfortable sitting area with a large sofa and comfy armchair. and has a separate shower. On the jerome web site, they still say that these rooms have both these features. The first room they took me to was on the ground floor. It was very dark with no view, did not have a big sofa or armchair and no separate shower. I asked to move, after a bit of pushing back the front desk found me another room. This had a good view and plenty of light and a separate shower. However it was not anything like the rooms that I have previously stayed in, which have had the bed in a small alcove area and the rest of the room is the living area. This was one big square room with ample space but again no comfy chair and a just a tiny, uncomfortable sofa. It was not as described on their web site at all. I questioned whether the room was a 'junior suite king' and was assured it was! Disappointing, I am just hoping the furniture is a work in progress.
The other issue was the outdoor pool/spa area - There are two hot tubs and the jets only worked on one of them....it has been like this for three years, one would hope that it would have been fixed by now!
Overall however, we enjoyed our stay. The staff seem much better trained and were beyond helpful and the new design is a great improvement. We will be back.