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“wow” 5 of 5 stars
Review of Hotel Jerome, An Auberge Resort

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Hotel Jerome, An Auberge Resort
4.5 of 5 Hotel   |   330 E Main St, Aspen, CO 81611   |  
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Hotel website
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Hotel amenities
Special Price
30% off room rate
Ranked #6 of 36 hotels in Aspen
GreenLeadersSilver level
new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“wow”
5 of 5 stars Reviewed November 21, 2012

We really enjoyed our stay at this hotel The room was spacious and clean. It has almost all the facility that you will need. Staff were friendly and helpful. We also enjoyed having breakfasts in the morning. All in all, we will definitely stay there again if we go back.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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366 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Aspen, Colorado
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 18, 2012

I have the joy of living in this town but also had the pleasure of staying in this wonderful hotel in some time ago now and it was nothing but a wonderful experience from start to finish. The staff, service, attention to detail. Nothing was too much to ask and the hotel was beautifully kept. It has since been through various renovations and I have yet to have the opportunity to stay again, but I very much look forward to the time when it comes and could not praise enough this wonderful property. Fabulously located in the heart of the town, walking distance to everything, including the mountain. No faults, just total joy and utter perfection.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 13, 2012

We loved Hotel Jerome...can't wait to see it renovated...perfect location. My husband and I would only stay here in Aspen. I hope to visit again soon. They could work on breakfast, we prefer a nice buffet when we are skiing. Most mornings we ate in town instead of at the hotel. Not sure if they changed this since the renovation.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, VA
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 30, 2012

The Hotel Jerome is undergoing a remarkable transformation.

My wife and I stayed there during the last week in July. It was the second summer in a row in which we did so. The Jerome always has been known for its unique ambience, which combines the fabled history of the Old West with modern comforts and an unmatched level of service.

I have noted, however, that a few reviewers thought the ambience was too much 19th century and not enough 21st. In their view, the place seemed "old." I don't agree, but soon even those few will have no reason to complain. The Jerome closed at the end of July for a renovation. And I am pleased to be able to provide an early insight into the changes.

During our recent stay, we heard about the coming renovation and we noticed signs on a few doors saying that the rooms were not to be occupied because they were newly renovated as a test of the design. Guessing we had nothing to lose, we asked one of the staff if we could have a sneak peak. We were surprised when he said "Yes." He showed us a small suite and a single room.

The big challenge facing the Jerome, of course, was to retain the historical ambience of this gem of the Old West while adding modern amenities that offer luxury and the feeling of freshness and light. How do you reconcile old and new?

The Jerome and its designers have succeeded magnificently. The rooms are just beautiful. There is no other way to describe them. The heavy and dark brocades are a thing of the past. The wallpapers, tiles, flooring and linens are in fresh, bright and lively designs. They are light, and yet they are made to work perfectly with the substantial wood furnishings that are typical of the West. All the modern electrical and mechanical conveniences are there, too, and they are subtly blended in. And the rooms are as spacious as ever. The feeling definitely is "Old West," but it is clean and new Old West.

Aspen is a place where you want to spend time outdoors. That won't change. But these new rooms at the Jerome will definitely compete for a little more of your time and attention. You won't mind lingering a little longer in the morning and coming back a little sooner in the evening.

The Jerome will re-open in mid-December of this year, and we are looking forward to returning next summer. In addition to enjoying one of the new rooms, we look forward to the impeccable service of the staff--Justin and Leslie in food service, Katie and Missy at the front desk, and so many others whose names we don't recall but who have made our stays at the Jerome an outstanding experience.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2012

WE were married in Aspen in july. We stayed at the Jerome and had our reception under a tent on the lawn. Can not say enough about the staff and thier hard work and great attitude. WE are very well traveled and know good service. The Jerome is extremely well run and we can't wait to visit and see the new look when the 20 million redo is complete. Thanks to everyone at the Jerome you made our wedding week even more soecial than we thought possible.

Room Tip: mountain view
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 23, 2012

We were at this hotel for a charity event and were thrilled with this wonderful establishment. It had a great historic feel and I cannot say enough about the helpful and friendly staff. While the rooms are comfortable and large, everything needs a little updating. However, we were told a complete renovation was beginning in two weeks which will definitely take this hotel to the next level! Jake, in the restaurant was a fabulous waiter. Aaron who handled our charity dinner was helpful and ready to accommodate our every need. The front desk staff and bellman were absolutely wonderful. Can't wait to return next year and see the renovations that have taken place. Highly recommend this 5 star experience!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2012

We had a wonderful stay at the Jerome during the July 4th week. Apparently we just missed Alan Greenspan, and we saw Goldie Hawn nearby, so we felt right in the center of the universe. But seriously, the Jerome is a beautiful historic hotel in the perfect Aspen location for summertime. The guest services team made us feel welcome and cared for, and we felt the Auberge love the whole time. Our only complaint: having used the spas at other Auberge properties, we looked forward to a massage, etc., during our time in Aspen. The hotel recommended the Aspen Club, which turned out to be a big disappointment - not to mention a waste of time and money. Don't fall for it. Use your time to explore the beautiful natural surroundings, and skip this dated and dirty facility.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this review, August 8, 2012
Dear Kimberlyhj,

Thank you for taking the time to write a review of your July stay at Hotel Jerome. It gave me great pleasure in sharing the review with our staff, particularly the Guest Services team.

I was disappointed to hear about your experience at the Aspen Club and Spa, however I am sure you are aware that Hotel Jerome is currently undergoing a renovation. One of the areas we are very excited about will be a complete spa within our hotel so our guests will feel the Auberge love, as you did, throughout the entire Hotel.

Thank you again for the wonderful review and I truly hope to have the opportunity of welcoming you back to Hotel Jerome in the future after our renovations.

With warm regards,

Tony DiLucia,
General Manager at Hotel Jerome, An Auberge Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Jerome, An Auberge Resort

Address: 330 E Main St, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Aspen
#2 Green Hotel in Aspen
#3 Business Hotel in Aspen
#4 Romantic Hotel in Aspen
#5 Family Hotel in Aspen
#5 Luxury Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hotel Jerome, An Auberge Resort 4.5*
Official Description (provided by the hotel):
The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 
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Also Known As:
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen

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