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Hotel Jerome, An Auberge Resort: Traveler Reviews

4.5 of 5
330 E Main St, Aspen, CO 81611
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Hotel Jerome, An Auberge Resort
Ranked #7 of 36 hotels in Aspen
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265 reviews from our community

Traveler rating
    195
    40
    14
    8
    8
See reviews for
Families
36
 
Couples
122
 
Solo
18
 
Business
25
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
new york
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“wow”
5 of 5 stars Reviewed November 21, 2012

We really enjoyed our stay at this hotel The room was spacious and clean. It has almost all the facility that you will need. Staff were friendly and helpful. We also enjoyed having breakfasts in the morning. All in all, we will definitely stay there again if we go back.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask paul-hale about Hotel Jerome, An Auberge Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aspen, Colorado
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Amazing and beautiful”
5 of 5 stars Reviewed November 18, 2012

I have the joy of living in this town but also had the pleasure of staying in this wonderful hotel in some time ago now and it was nothing but a wonderful experience from start to finish. The staff, service, attention to detail. Nothing was too much to ask and the hotel was beautifully kept. It has since been through various renovations and I have yet to have the opportunity to stay again, but I very much look forward to the time when it comes and could not praise enough this wonderful property. Fabulously located in the heart of the town, walking distance to everything, including the mountain. No faults, just total joy and utter perfection.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 13, 2012

We loved Hotel Jerome...can't wait to see it renovated...perfect location. My husband and I would only stay here in Aspen. I hope to visit again soon. They could work on breakfast, we prefer a nice buffet when we are skiing. Most mornings we ate in town instead of at the hotel. Not sure if they changed this since the renovation.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alexandria, VA
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great and Getting Greater”
5 of 5 stars Reviewed August 30, 2012

The Hotel Jerome is undergoing a remarkable transformation.

My wife and I stayed there during the last week in July. It was the second summer in a row in which we did so. The Jerome always has been known for its unique ambience, which combines the fabled history of the Old West with modern comforts and an unmatched level of service.

I have noted, however, that a few reviewers thought the ambience was too much 19th century and not enough 21st. In their view, the place seemed "old." I don't agree, but soon even those few will have no reason to complain. The Jerome closed at the end of July for a renovation. And I am pleased to be able to provide an early insight into the changes.

During our recent stay, we heard about the coming renovation and we noticed signs on a few doors saying that the rooms were not to be occupied because they were newly renovated as a test of the design. Guessing we had nothing to lose, we asked one of the staff if we could have a sneak peak. We were surprised when he said "Yes." He showed us a small suite and a single room.

The big challenge facing the Jerome, of course, was to retain the historical ambience of this gem of the Old West while adding modern amenities that offer luxury and the feeling of freshness and light. How do you reconcile old and new?

The Jerome and its designers have succeeded magnificently. The rooms are just beautiful. There is no other way to describe them. The heavy and dark brocades are a thing of the past. The wallpapers, tiles, flooring and linens are in fresh, bright and lively designs. They are light, and yet they are made to work perfectly with the substantial wood furnishings that are typical of the West. All the modern electrical and mechanical conveniences are there, too, and they are subtly blended in. And the rooms are as spacious as ever. The feeling definitely is "Old West," but it is clean and new Old West.

Aspen is a place where you want to spend time outdoors. That won't change. But these new rooms at the Jerome will definitely compete for a little more of your time and attention. You won't mind lingering a little longer in the morning and coming back a little sooner in the evening.

The Jerome will re-open in mid-December of this year, and we are looking forward to returning next summer. In addition to enjoying one of the new rooms, we look forward to the impeccable service of the staff--Justin and Leslie in food service, Katie and Missy at the front desk, and so many others whose names we don't recall but who have made our stays at the Jerome an outstanding experience.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“our amazing experience”
5 of 5 stars Reviewed August 17, 2012

WE were married in Aspen in july. We stayed at the Jerome and had our reception under a tent on the lawn. Can not say enough about the staff and thier hard work and great attitude. WE are very well traveled and know good service. The Jerome is extremely well run and we can't wait to visit and see the new look when the 20 million redo is complete. Thanks to everyone at the Jerome you made our wedding week even more soecial than we thought possible.

Room Tip: mountain view
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Jerome, An Auberge Resort

Also Known As:
Hotel Jerome, An Auberge
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen
Address: 330 E Main St, Aspen, CO 81611
Phone Number:
Region: United States > Colorado > Roaring Fork Valley > Aspen
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Aspen
#6 Luxury Hotels in Aspen
#6 Business Hotels in Aspen
#9 Family Hotels in Aspen
Price Range: $$$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Undergoing an extensive renovation, join us this ski season for the debut of the newly refurbished Hotel Jerome, An Auberge Resort will unveil a new design that honors the hotels rich history with an updated look. The Hotel Jerome's 94 guest rooms and suites will be transformed and quickly become the "Must Stay" hotel in Aspen, Colorado. The new restaurant will provide sophisticated yet casual cuisine for visitors and locals to dine, the ever-popular J-Bar will be restored with authentic decor and a menu that continues to serve Aspen classics. The atrium lobby will be energized with a bar and living room to relax and socialize. A new Auberge Spa will be added providing treatments for guests that will soothe and pamper after a day on the slopes or enjoying a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 
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