We have been staying at the Jerome for about 7 years now, visiting once or twice a year during the ski season. We always stay in a Junior Suite and love the spacious rooms and high ceilings. You get much more room for your $ than at any of the other high end Aspen hotels. The down side of this hotel in the past has been that it feels a little tired and service was not as good as it should be. A case in point was that one of the two hot tubs was out of use for two consecutive years!
So we were interested to go back to see what if any changes had been made so far.
Upon arrival we were warmly greeted, although there didn't seem to be an awareness that we had stayed so often before. Not a big deal but in previous years there was always a bottle of wine in our room with a welcome back note - not this time. Overall at the moment, other than the new ski concierge and the more attentive and helpful staff, not much has changed. We still like the rooms but the dining options are poor. Breakfast was disappointing and after one particularly bad breakfast we chose to eat out.
Still we will be back as we like the overall ambiance and the rooms and hopefully with new management everything will get better!
Oh, and the additional resort fee charge I hate it when hotels do that!
- Official Description (provided by the hotel):
- The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more less
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- Also Known As:
- Hotel Jerome, An Auberge Aspen
- Jerome Hotel Aspen