The Hotel Jerome can't be beat for location and charm. The front desk staff was very friendly and helpful, if not a little overworked. They seemed to be staffed for the low season, but had more guests than anticipated. We had a junior suite that was very well appointed. My only complaint was that the housekeeping was a bit unpredictable. They didn't come until 2 pm on Saturday, and when we asked them to come back in an hour and then told the housekeeper directly when we were leaving the room, it was still not made up at 6 pm. However, when we returned from dinner at 9, turndown service had been done. Overall a very nice hotel, just wish that the room cleaning had been a bit more proactive.