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“Great inexpensive place for a quick trip” 4 of 5 stars
Review of The Inn at Aspen

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The Inn at Aspen
3.0 of 5 Hotel   |   38750 Hwy 82, Aspen, CO 81611   |  
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25% off Inn at Aspen
Ranked #19 of 36 Hotels in Aspen
Denver, CO
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
49 helpful votes 49 helpful votes
“Great inexpensive place for a quick trip”
4 of 5 stars Reviewed July 29, 2011

My husband stayed here for one night in July 2011. He booked the hotel the same day, at a very reasonable rate - especially for Aspen. It was perfect for a quick, last minute trip. Good location, nice size room, and nice service. He would stay here again!

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
    20
    26
    15
    5
    8
See reviews for
22
21
3
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 23, 2011

Reservation was for 3 so management was aware we were going to use hidebed. Upon taking the cushions off we saw several dead bugs---opening it up further there were more. I called the front desk who offered a rollaway. Not knowing for sure if they were bed bug shells or another type of bug we asked to be moved to another room. (Would have preferred to go to another hotel but it was July 4th weekend and figured it would be hard to find a room at that time of night). Initially I was told there was not another room available but they ended up finding one. Except for the "sorry this happened" from the front desk person as she brought us the key to the replacement room we did not /have not heard anything from the management. Whether it was bed bugs or another type of bug I really expected them to contact me and let me know what steps were taken to be sure the issue was addressed and/or a credit against my room charges. Poor customer service.
Good news was the replacement room looked like it had a more recent update than the original room which was very worn and tired looking--burn hole in furniture, old breadspread, worn carpet, etc.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vista
Top Contributor
73 reviews 73 reviews
25 hotel reviews
Reviews in 42 cities Reviews in 42 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 15, 2011

This is an ok place if you have no other choices or cant afford the Jerome or St. Regis. The rooms are clean and fine...just nothing to write home about. There are no elevators for the upper flow so pack lightly. The staff is less than cordial. Aspen can be tough to stay in - this place is out of town a couple of miles but doable.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 30, 2011

Everything is sooo expensive in Aspen! The hotel is ok, but nothing special. The restaurant is not very good. I think it's better to go to some restaurant in town, to have an expensive but good dinner. The rooms are clean and the personnel is kind. The hotel is far from town but they have a minibus to bring you and pick you up whenever you call. It is located in front of the slopes of one of the four ski areas

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newaygo
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2011

We just loved this Inn. The decor was charming, the room clean, neat and decorated with the kind of western elegance you would expect. The Staff were charming and very receptive to our needs and requests. Everyone we saw had a smile on their face and genuinely seemed to be glad to have us as guests. OH.. and the view from the rooms and the hotel are AWESOME. You are right at the base of the mountains. The food was superb too!! it was all we expected and so much more. We will be back anytime we are in the vicinity!! Thank you for a great stay.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed March 13, 2011 via mobile

Just checked out...our room was not the one we had reserved, because the hotel was booked we had to make due. There was No HOT WATER. We calked the front desk the told us to let it run for a while, 30 minutes later still no hot water. The day of check out we were in our room packing and a woman with housekeeping barged in With OUT KNOCKING and said " you have five minutes before check out you need to leave, if you are not out in five minutes we will charge you $50" never have we stayed at a hotel a d been treat with a lack of respect ....

  • Stayed March 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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InnatAspenHotel, Public Relations Manager at The Inn at Aspen, responded to this review, May 5, 2011
Dear clathis, I am sincerely sorry for the problems you experienced during your stay and I have passed your comments along to our General Manager and all of our staff to ensure that they are properly trained. We pride ourselves on not only being the most affordable hotel in Aspen, but also the most friendly and helpful.

We had no major maintenance issues with our boilers at that time of this stay, and certainly not for several days. If any of our guests experience a maintenance issue like this one, we have maintenance staff on-site to help them right away. I am sorry that you did not experience this premium level of service.

It is also not our policy to charge guests for a late check-out close to the normal check-out time of 11am. Departures several hours after check-out may be arranged with the front desk staff, based on availability and incoming guests. Again, I am sorry that you did not experience the level of service we strive to deliver every day.

Thank you again for taking the time to write a review on TripAdvisor. Your comments are definitely used to help our team grow.

Regards, Katy Martin
ResortQuest by Wyndham Vacation Rentals
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colorado
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 8, 2010

The front desk help seemed a little snobby when I would ask them questions, like they were just bored or knew it all and were tired of telling people travelling to Aspen.

Also, my husband left his iPod in the room on the top shelf of the closet. When we realized this, we called them right away, and they put us off to housekeeping. I even called housekeeping twice about it, but no one called back ever-not the front desk and not housekeeping. It makes us certain that a housekeeper stole the iPod for personal gain. The hotel overall was in older but so-so condition. The lounge chairs and sofas at the pool were very outdated and some of them were broken. The staff generally seemed disinterested in the customers. The grounds need some extra care too.

  • Stayed July 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnatAspenHotel, Public Relations Manager at The Inn at Aspen, responded to this review, January 20, 2011
I am sincerely sorry that this guest had an unfortunate experience at our hotel. I have informed our General Manager of this review and we have both reached out to the guest to see if we can resolve these problems. We appreciate the time taken by all reviewers to post to TripAdvisor. We relay all of these reviews to our team, to help with continued training. We will endeavor to deliver gracious and attentive service.
Katy Martin
ResortQuest Marketing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Aspen

Address: 38750 Hwy 82, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Aspen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn at Aspen 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Inn at Aspen Hotel is the only ski-in, ski-out hotel at the base of the Buttermilk Ski Resort (home of the Winter X Games). The free guest shuttle will take you to/from Aspen (2 miles away), to any of Aspen's 3 other ski areas or the Aspen airport. There's an onsite restaurant, McKenney's at the Inn,serving breakfast, lunch, apres' ski and dinner; free wireless Internet, heated outdoor pool, hot tub, sauna, health club, and courtesy airport shuttle. The major lobby and restaurant renovation at The Inn at Aspen is complete, just in time for the 2014/15 ski season. ... more   less 
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Also Known As:
Hotel Aspen And Conference

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