My boyfriend and I were so delightfully surprised by the actions of one staff member. After asking for a sushi restaurant recommendation and getting the walking directions from the bellhop at the Little Nell, we started walking to the restaurant. About 5 minutes later, we were stunned to see the bellhop running without a coat in the freezing temperatures towards us. When he got to us, he apologized for forgetting to give us a $20 off coupon for the restaurant. We were so overwhelmed by his actions, we both decided to write reviews and notify his manager. It was the nicest customer care we've ever experienced.
- Official Description (provided by the hotel):
- The Little Nell is Aspen's only five-star, five-diamond hotel, offering luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell enjoy coveted ski in/ski out privileges to historic Aspen Mountain, a cosmopolitan yet intimate ambiance, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. Relax in the elegance and ease of The Little Nell: Aspen's most legendary hotel. ... more less
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- Also Known As:
- The Little Nell Hotel Aspen
- Little Nell Hotel Aspen
- Little Nell Aspen