My wife gave these people a good review after our wedding last year based on promises they made to us to correct their failures and behaviors that absolutely destroyed our wedding and honeymoon a year ago. I am really p/o'd that they did not follow through on their promises now. Here is what happened: We had our wedding at the Little Nell on June 28 of 2007. We had borrowed handkerchiefs from a local antique store for the "something old/something borrowed" portion of the wedding. My wife kept ONE of those handkerchiefs for her wedding keepsake, and we left the room with the rest of them in the room. They were on loan from a local antique store, where the owner was gracious and kind enough to entrust us with irreplaceable, precious family heirlooms for the "something Borrowed portion of our wedding. After the wedding, we returned to the room after the wonderful reception, to begin our honeymoon. Shortly into the honeymoon, my wife noticed that the antique handkerchiefs were missing. We had not left the room since the wedding reception. The concierge came up to the room, and we insisted to search the trash at that time, because our makeup person from Aspen said that thefts had been committed in relation to other recent weddings in Aspen hotels. He denied us that opportunity, saying it would be done asap in the morning. The following day, we had no less than THREE times we had to LEAVE OUR ROOM, and were left to WANDER THE HALLS, while someone went into our room UNATTENDED and SEARCHED EVERY BELONGING for the missing handkerchiefs. IT WAS MORTIFYING. IT WAS OUR HONEYMOON AND WE WERE KICKED OUT OF OUR ROOM WHILE FIRST HOUSEKEEPING, THEN CONCIERGE, THEN SEcURITY RIFLED THROUGH EVERY SINGLE PERSONAL POSSESSION WE HAD. We also came to realize that the extra long wedding gown bag, for which we had paid extra money, was gone, so there was NOTHING to put my wife's 9,0000 DOLLAR WEDDING GOWN into. Also, the wig stand was gone. WE HAD 3 SETS OF PEOPLE KICK US OUT OF OUR ROOM AND LEFT US TO WANDER THE HALLS ON OUR WEDDING HONEYMOON WHILE THEY SEARCHED THROUGH OUR PERSONAL POSSESSIONS, basically making us feel like[---] and SUSPECTS. Meanwhile, the "security" representative, LISA, WAS SO HORRIBLY RUDE TO US WE WANTED TO SEE HER CHOKE TO DEATH. My wife kept telling her" We wanted to be able to come back for our anniversary" and SHE THOUGHT WE MEANT WE WERE AFRAID THEY WOULD NOT LET US BACK when what WE MEANT WAS WE COULD NOT POSSIBLY COME BACK TO A PLACE THAT TREATED US SO BÅDLY. She even called us the next night while we were trying to have a honeymoon at the St Regis to tell us she did not beileve our story, and she actually SAID THAT our photographer probably STOLE the handkerchiefs. We had to do our own investigation and have the wedding coordinator call her to tell her what happened before she stopped treating us like CON ARTISTS. A few weeks later, Lisa sent us flowers and promised us a comped night for our troubles. 6 months later, I sent a fax to the hotel manager, who wrote us a letter saying that: "hopefully the comped night would make up for our troubles? because WE NEVER GOT THE COMPED NIGHT. HE NEVER REPLIED. THEY TREATED US LIKE CRIMINALS, STOLE OUR STUFF, RUINED OUR WEDDING AND HONEYMOON, AND NEVER MADE UP FOR IT. THEY ARE THIEVES ÅND CRIMINALS ÅND SHOULD NEVER BE TRUSTED WITH VALUABLES OR YOUR PRECIOUS WEDDING. WHEN WE WERE PREPARING FOR OUR WEDDING, WE FOUND OUT THEY OVERLAPPED 2 WEDDINGS THE WEEK BEFORE. THEY ARE INCOMPETENT AND RUINED OUR WEDDING MEMORIES AND WE WILL NEVER EVER FORGIVE THEM. EVER, EVER, EVER,