My husband and I stayed for a week at the Little Nell, and three months later I went to put on my much-cherished but seldom-worn opal and diamond ring. Horrified, I couldn't find it anywhere, and tried to figure out where and when I had last worn it. At the Little Nell...slim chance of recovering it, right? I called, was connected with housekeeping, and all I could even remember was what floor we'd been on. I was cheerfully informed that "Yes, we have your ring. Would you like us to send it to you FedEX?" It was delivered to my door the next morning, no charge to me, with a nice note saying they were glad to help. I have recommended them to everyone within earshot ever since.
With that kind of customer service, they deserve every glowing review they get!

My husband and I stayed here in October, just as the Aspen trees were turning their full glory! The resort is absolutely fabulous. We've been to many top-rate hotels, and this definitely ranks among the best.Although another reviewer recommended staying away from street view (town view) rooms, I'd have to disagree. We were in room 80, which faces the town. It is on the top floor, and the one used in much of their advertisements for both interior and exterior shots. Although technically a town view room, you look out your patio door and just see another mountain in front of you - you need to be on your balcony looking down to actually see the town. We preferred this view to Aspen mountain on the other side, since those rooms all face internally towards the pool and each other!The concierge was great, and so were the amenities. Computer stations on each floor, Bose CD players, wireless headphones (which my husband used to watch TV while I snoozed one morning), and great room and the best robes (RobeWorks)!We dined at the hotel's Montagna restaurant which was fabulous - very refined, yet laid back and casually elegant.We enjoyed a dip in the pool each morning while enjoying the mountain views.We will definitely be back!

We have stayed here twice over the past two summers-would hate to have to stay somewhere else. We enjoyed breakfast out on the terrace. The servers all seem to be students from Europe and the service and food are quite good. The room is beautiful with everything you could want - fireplace, CD player and good magazines. The bathroom is beautiful with many first rate and generous soaps, shampoos, lotions, etc. The lobby, pool, hot tub and bars are also very nice.

The best hotel in Aspen, Colorado, and possibly the USA. I've stayed at TLN a few times over the last decade and I keep coming back when I feel the urge for mountain luxury. While the Jerome can compete on service and has a wonderful victorian ambiance, TLN is just too close to perfection in all it undertakes: the rooms are large and comfortable (although I'd avoid the ones facing the street - given the money you're spending, you might as well go for the mountain view. If streetside rooms are all that is offered, I'd think about the Jerome instead), the staff and service is outstanding, the location unbeatable, and the restaurant is the best in town. The only downside is that you sometimes get a crowd of NY/LA people with attitudes that match the egos on display. If money is no object, this is definately the place to go for a small hotel that will cater to your every whim; there's nothing like it in Colorado, at least.