This was my first visit to the Nell - a five star hotel that I had always wanted to visit. I was disappointed in my stay. To be fair, the rooms are spacious and the property is in a great location. The staff is kind and very helpful. However, the hotel is pet friendly. ALL rooms are pet friendly rooms and this is not clearly pointed out on the hotel website, nor prior to making the room deposit.
Many hotels are pet friendly, however most restrict this accommodation to select rooms - not the entire hotel. Many people have pet allergies and in my case, I NEVER reside in vacation properties that allow pets. This is because people do not clean as well as they think and I do not relish the thought of lying in a bed of dog hair. During check in, I discussed this with the clerk and was told that "we clean our rooms very well and if there is any problem, we will change your room". Sure enough, there was dog hair on the chairs and the hallway had the faint odor of 'wet dog". Changing rooms is an unsatisfactory solution if all rooms allow pets AND I already smell odor in the hall.
Again, the pet accommodation should be made more obvious on the website and prior to the purchase of a room. This property is not quite up to five star standards. I would likely stay at the St. Regis on a future visit.
- Official Description (provided by the hotel):
- The Little Nell is Aspen's only five-star, five-diamond hotel, offering luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell enjoy coveted ski in/ski out privileges to historic Aspen Mountain, a cosmopolitan yet intimate ambiance, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. Relax in the elegance and ease of The Little Nell: Aspen's most legendary hotel. ... more less
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- Also Known As:
- The Little Nell Hotel Aspen
- Little Nell Hotel Aspen
- Little Nell Aspen