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“Truly a great experience” 5 of 5 stars
Review of The Little Nell

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The Little Nell
5.0 of 5 Resort   |   675 E Durant Ave, Aspen, CO 81611   |  
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Ranked #4 of 36 hotels in Aspen
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
“Truly a great experience”
5 of 5 stars Reviewed September 25, 2013

As soon as we walked into the room, we knew that we were going to be very happy. We've been to many hotels around the US and the world and have spent plenty of money at some high end places, but none of them can compare to our experience at The Little Nell. We felt very special by EVERYONE who worked there as if we've been coming for years. Great experience and we'll be back again and again. My wife is a stickler for cleanliness and every part of the hotel, every nook and corner in our room was absolutely spotless! They even clean out the ash from the wood fire in the main lobby every night. I know , pretty petty, but people do notice, I did.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Little_Nell, General Manager at The Little Nell, responded to this review, September 30, 2013
Dear JLipsey,
Thank you so much for your kind words. We love having first-time visitors to the hotel, and I’m so happy to hear our staff made you feel like regulars – which it sounds like you will be from now on! I will pass along your positive comments to our housekeeping team, who are always excited when guests not only notice but also appreciate their fastidious efforts.
Until next time,
Simon Chen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 people have reviewed this hotel

Traveler rating
    138
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • Russian first
  • Spanish first
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English first
St. Paul, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 25, 2013

We were rained out of our original destination lodge in Colorado Springs. After a 4 hour drive, we arrived in Aspen, disheveled and tired. Two couples, suitcases and a dog crammed in a small car. We were hoping to find a nice place to stay that accepted dogs. Having heard of The Little Nell, thought we'd see if there were rooms. YES!!!!!!!! Rooms that were absolutely beautiful. Space in the bath for all our toiletries ---- could take them out of the traveling bags and NOT have to line them up on a counter, soaking tub and shower. Enormous closet with cubbies. An honor bar that provided free (and restocked daily) soft drinks and candy. Seating area before a fireplace. So much more.
The staff, from the concierge to the waitstaff, valet, were helpful and welcoming. Dog friendly doesn't describe how our friend's dog was treated!
Our three night stay was perfect. Rates a ten.

Room Tip: Don't think there is a "bad" room in the hotel.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Little_Nell, General Manager at The Little Nell, responded to this review, September 30, 2013
Dear sallyannbeagle,
I’m so pleased to hear that you enjoyed your impromptu stay with us! (And that your furry friend was given the pampered pooch treatment.)
I do hope you will come back and stay with us again at The Little Nell.
Regards,
Simon Chen, General Manager
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Chicago, Illinois
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 14, 2013

Our weekend at the Little Nell was during the Food and Wine festival. We expected that during such a busy event, service might be stretched to meet the high bar set by this gem of a hotel. We were so wrong! Every possible request was met with an enthusiastic, 'it's my pleasure to help' by the uniformly outstanding staff. Truly, the Little Nell deserves more superlatives than I can cram into one review. The restaurant really took my breath away- best meal during our Aspen stay. Even though it's a splurge by most standards, I can't wait to return.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Little_Nell, General Manager at The Little Nell, responded to this review, September 18, 2013
Dear Guita G,
Thank you so much for taking the time to share your feedback on The Little Nell. Indeed, the Food & Wine Classic in Aspen is an incredibly fun but busy time for us. We’re thrilled to hear that you experienced the highest level of service from our staff, as we aim to make every guest’s stay perfect.
I’m even more pleased to hear you enjoyed our new restaurant element 47. It was the restaurant’s Food & Wine Classic debut, and certainly we wanted to impress. I’ve happily shared your comments with our restaurant team.
We do hope you will return again soon and look forward to welcoming you back to the property, during the Classic or any other time of year in Aspen,
Simon Chen, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 10, 2013

Every employee that we had contact with was sincerely committed to making our stay the most memorable of our lives. They succeeded! The level of service is second to none. There will be no other place I go to in Aspen not just because of the beautiful property looking upward at Aspen Mountain but because of the way you are treated by the staff. Yes it is expensive but how much is a magical memory worth?

Room Tip: We had a town view room but was much quieter then expected and in no way detracted from our stay.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

I was in charge of selecting a hotel for a Shareholder Retreat - approx. 50 attendees for 3 nights. It's really hard to please that many people, but consider this 5 star review as coming from each and every one that attended. Service was incredbile, food unbelievable, beautiful rooms/hotel spaces, and the overall experience simply unmatched anywhere else we've gone. The Little Nell made me a star!!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2013

This hotel is five star in every way. Room was huge with fireplace and space for everything. Ultra luxurious. Very well laid out. Bed was extremely comfortable. Service was excellent...all requests were fulfilled immediately and everyone had a smile at all times. All snacks, juices and soda in mini bar included except liquor. The grounds are lovely, great pool as well with ski in and out facilities right behind hotel. Perfect stay in Aspen. Highly recommend.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Top Contributor
141 reviews 141 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed August 5, 2013

We had a reservation for a mountainside room. When we reserved the room, we were given the option of choosing between a town view and a mountainside. We were told that a mountainside room would provide some view of the mountain, and we also requested a balcony. Of course, the mountain side room was an additional cost. We checked in late and, after a long day, didn't really pay attention to the balcony or the view of the room until the next day. We discovered that our mountainside room, while definitely on the mountain side, provided a view of the gondola, and the balcony overlooked the gondola, with a large tree blocking any view we might have had of any mountains. In fact, anyone walking to the gondola could see right into the room. In addition, the balcony was open so that it connected to the balcony next door without any wall between the two. If you wanted to enjoy drink on the balcony, then you would be enjoying it with your neighbors. A town view room would have cost less, and given us a better balcony and better view. We went to the front desk, and they were able to find us a mountain side room that offered a more private balcony, and a view of the mountains. However, by reserving a mountainside room you would have thought we would have had more than a gondola view. The fact that we even had to bring it to their attention was unacceptable. We had to waste even more time changing rooms. It was like they were trying to stick us in an undesirable room, and hope we didn't notice! Unfortunately, the balcony had no covering, so sitting out there during the day wasn't even possible. There were retractable awnings, but they didn't block out the sun. The room itself was nice, and had a desk and nice sitting area. The mini bar is complimentary, with the exception of beer, alcohol, and oxygen, but we did need to call to have it replenished, as they never showed up several days. This is something they should do without calling. The room service was also unimpressive, and despite the fact that we called and requested service when we left our room, the room was not serviced upon our return on more than one occasion. Again, unacceptable for such a property. The fitness center was nice, although they offer only 2 treadmills, and 2 ellipticals, which isn't very many if it's busy. There was only one elevator working during our stay, which was a great inconvenience. We were told, although we probably shouldn't have been, that the other elevator had been broken all summer and they were awaiting a part that had to be made for the elevator. We were told that the elevators are so old that they don't even stock the parts. It would seem that it would be a good time to replace the elevators with ones where parts could be replaced within a week. If the other working elevator had broken, it would have been a nightmare. Similarly, this could pose real problems in the winter. The hotel is also pet friendly. Travelling with pets is great, but the hotel allowing pets to sit and climb on the furniture, is disgusting. It is also quite unsanitary to observe the hostess at the restaurant pet a dog and then pick up menus and take guests to a dining table. Being pet friendly does not mean that pets should be allowed to wander the hotel and sit in the lounge area on the furniture. The hotel staff needs to be more proactive in addressing this issue. The hotel offers complimentary coffee each morning. Unfortunately, they take it away by 10:00 a.m. It would seem that they could leave it out all day, or at least until noon time, especially on the weekends. On the bright side, the room are nice and the location of this property is central to everything. Unfortunately, it's not enough to overcome the poor service! It is not worthy of five stars or a return visit!

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRTAspen_CO, Manager at The Little Nell, responded to this review, August 16, 2013
Dear flalove2travel,

We are so sorry to hear of your unsatisfactory experience with us! We do strive to offer the best service possible and clearly missed the mark on making your stay a positive memory from Aspen.

As a boutique hotel, all of our rooms are different and unique with a variety of views of both the mountain and the town. If you do choose to stay with us again, we have made a note in your guest folio regarding your preferences and would be happy to accommodate with a more satisfactory view. Regarding the elevator, it is extremely unfortunate to have the technical issue. The manufacturer is creating a part for us, which we plan to install during our fall closure. We will fully operational with two guest elevators this winter.

Yes, we are pet-friendly, but sanitary service comes first! We are distressed to hear of this behavior from our server and have followed up with our staff to ensure proper procedures are being upheld. Yes, Fido can have some fun, but cleanliness must always take precedence.

Again, we are sorry to hear of your experience but would welcome the opportunity to try again. If you would like to discuss your stay in more detail, please contact me at 970-920-4600.

Best,
Anneke Scholten, hotel manager
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Additional Information about The Little Nell

Also Known As:
The Little Nell Hotel Aspen
The Little Nell Hotel
Little Nell Hotel Aspen
Little Nell
Little Nell Aspen
Address: 675 E Durant Ave, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Aspen
#4 Luxury Hotel in Aspen
#8 Family Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Little Nell 5*
Official Description (provided by the hotel):
The Little Nell is Aspen's only five-star, five-diamond hotel, offering luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell enjoy coveted ski in/ski out privileges to historic Aspen Mountain, a cosmopolitan yet intimate ambiance, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. Relax in the elegance and ease of The Little Nell: Aspen's most legendary hotel. ... more   less 
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