It all started at the airport when mark picked us up. So friendly and helpful! The facility is just gorgeous! The staff is incredible, Steven and Knox are awesome and helpful. Just so unbelievably friendly. The room had everything we could possibly need and more. They thought of everything! They had an amazing bottle of champagne and chocolate covered strawberries waiting for us when we arrived. I just cant say enough wonderful things about the nell. Room service was delicious, they come replenish your bar everyday, the turn down service is lovely. The manager Dylan is so accommodating and wonderful. Everyone is so happy and they make sure you are happy too! Rory at the Ajax tavern is awesome and makes a hell of a drink! And then there is Dirk in the gym... He is sooooooo nice and helpful. When we came to workout every morning, he made sure we had good music playing, something to drink and were taken care of. He set up our massages and arranged everything. Cathy and Deanne were our masseuses in the room. We did couple massages, absolutely wonderful!!!!!!! They were deep tissue and just astounding! I could go on forever about this hotel and the top notch service! It was absolutely an amazing experience and we will be back soon!!!!!!!! Thank you for everything!
Erin & Andy