Let me begin by saying that I did not actually stay at the Hotel Aspen. However, I was supposed to stay there during the extremely busy holiday season. This meant that when I booked my room it was during the cancellation time period (30 days) - in other words my card was charged immediately even though my stay wasn't scheduled for another 2 weeks.

Long story short, unforeseen circumstances arose and I had to cancel my stay, which technically I couldn't do. However, after pleading my case with a very helpful and friendly voice over the phone, it was determined that if the room rented then my money would be refunded ($500+ per night). I promptly decided that probably wouldn't ever happen and forgot all about the ordeal until a day after my former reservation date. I received a call from the Hotel Aspen - the same friendly guy who helped me in the first place letting me know they had been able to rent the room and were refunding my money in full.

He made my day! And I'll definitely be looking forward to staying at the Hotel Aspen in the future.

Spent a week for skiing and loved it. The updates are nice, the beds are comfortable, and complimentary breakfast and happy hour is great. No, the food wasn't to die for but that's what all the great restaurants are for in town - and you can afford them because you're paying half the price of the other places nearby. It is a lodge, not a hotel, so be prepared for a room with its own entrance to the outside - ideal for skiing as you don't have to leave your equipment outside of your room. We love it, and will stay there next time.

I booked a room for the weekend in hopes for a relaxing weekend with my family. Because we travel with our dogs, we chose this hotel because it's one of a few in the area that allow dogs. When I made my reservation, I requested a Deluxe King room on the first floor, and the person on the phone confirmed my reservation for this. I also confirmed that they had wifi available so I could use the internet, as internet access would be required for me to meet other obligations while I was away.

What I got, was a room on the second floor (supposedly a Deluxe King, but mine did not have the sitting area or patio), an empty promise from the check-in clerk that he was going to find me a room on the first floor (didn't happen), no wifi (and extremely bad help from their provider, amerispot) and empty promises (again) from the clerk that he was going to help resolve it. The bathroom was pretty disgusting, from the broken tiles to the moldy bath tub (which looked nothing like the one on the web site). The bed was nice, and we managed to have a good time anyway, but there's no way I'd ever go back to this hotel. I haven't stayed in any of the other hotels in the area, but I would suggest that this one only be used as a last resort.

We arrived in Aspen on October 3rd intending to look at a few hotels before booking one, but were convinced once we saw the rooms at Hotel Aspen. They have obviously been renovated and although a bit dark (our room was on the first floor), was clean and modern. They had great bed linens, towels, robes and even a DVD player. We had a small kitchenette in the room with a sink and fridge, which was nice. The room rate also included breakfast and free high speed internet. All and all for the time of year, this was a great choice. It was a nice location and had good amenities.

A couple complaints were that we were over charged for our room (they did fix that during check out). The staff did not seem knowledgeable about the area, or rather didn't want to take the time to discuss it with us. Also, when we checked in we weren’t told that there was a free breakfast. We stumbled across it and it turned out to be a nice breakfast for a hotel, but would have missed it.

Overall, I would recommend this hotel to people used to traveling on a budget, but want a nice place to stay. It was a great find for the area, but is definitely not the newest hotel out there.