Our experience was generally underwhelming. While the location is ideal and the venue itself is clean, renovated and somewhat charming, the service compares to a 3-star hotel - even a 2.
Venue: Location is ideally located within the village and next to Aspen mountain. The building is modern and has (somewhat) a rustic charm. There is a hot tub you can use during the winter. We had a standard king-size bedroom. The rooms are spacious and very modern. Clean and luxurious bathrooms - heating floors as well.
Service: There is no restaurant (except a minimal continental breakfast and some cookies & tea from 4:00pm to 6:00pm precisely), let alone a bar - and therefore no room service. The reception staff is overbearing and not customer friendly - and frankly not very helpful. Their shuttle service to the mountains is poorly managed.
Value: It is overpriced by Aspen standards. You are essentially paying the same price as similarly rated and located hotels (e.g. Little Nell, St. Regis) but without any service.
What you should know / do if you go:
- Book all your shuttles to the mountains well in advance - do not count on their shuttle service to pick you up earlier.
- Make sure you book all your restaurants in advance, especially during the busy season. Do not count on the hotel concierge.