Our experience was generally underwhelming. While the location is ideal and the venue itself is clean, renovated and somewhat charming, the service compares to a 3-star hotel - even a 2.
Venue: Location is ideally located within the village and next to Aspen mountain. The building is modern and has (somewhat) a rustic charm. There is a hot tub you can use during the winter. We had a standard king-size bedroom. The rooms are spacious and very modern. Clean and luxurious bathrooms - heating floors as well.
Service: There is no restaurant (except a minimal continental breakfast and some cookies & tea from 4:00pm to 6:00pm precisely), let alone a bar - and therefore no room service. The reception staff is overbearing and not customer friendly - and frankly not very helpful. Their shuttle service to the mountains is poorly managed.
Value: It is overpriced by Aspen standards. You are essentially paying the same price as similarly rated and located hotels (e.g. Little Nell, St. Regis) but without any service.
What you should know / do if you go:
- Book all your shuttles to the mountains well in advance - do not count on their shuttle service to pick you up earlier.
- Make sure you book all your restaurants in advance, especially during the busy season. Do not count on the hotel concierge.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Despegar.com, TripOnline SA and Tingo so you can book your Hyatt Grand Aspen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Grand Aspen Hotel Aspen
- Hyatt Aspen
- Aspen Hyatt