The hotel is beautiful. It has been recently renovated, and the architecture is stunning.
For me, details make the difference. Even though the place was divine, I noticed most of the staff of people working there are from South America, and don't speak very good english. They don't always understand what you want. Au contraire, the Little Nell has very well trained staff for the quality guests expect when staying in a 5 star hotel. They take care of details and making guests feel very happy.
In my stay at the St Regis, there were several things that were truly horrible, like one day we had dinner at the Italian Crescento Restaurant, and it was disgusting, I had a pasta and meatballs, which were cold in the inside and the pasta was overly cooked.
Another day, I got back from skiing like at 5pm to find my room freezing cold because the housekeeper decided to open the windows completely and they didn't even apologize, send a letter or whatever for that.
The concierge did not recommend great places, and their service was regular.
My husband and I were excites about the Spa, but since we were not satisfied with almost anything, we decided not to spend any more money in the St Regis and do everything else outside.
2 days before leaving, we spoke with the hotel manager, and gave him some feedback on our experience. He never did anything to make up for their flaws. We expected a (please try out our spa, we know you'll change your mind about us, or 2 martinis at our room, or whatever)
We were celebrating an anniversary and before our arrival, I was told I could choose a gift from them like a cheese plate, champagne, chocolates, etc...and I told them the Cheeses or champagne would be very nice. We never got our little present.
Our room was not cleaned very well, we noticed there was some trash down the bed and day by day it was still there.
One day at 7pm, the room was still undone.
However, they have an independent restaurant in the hotel named Chefs Club. That one is spectacular and desherbes Michelin Stars!
Next time for New Years we are looking forward to our stay at Little Nells. They keep your ski boots warm and clean them up, they have a private car that takes you to any mountain (even snowmass skiing), and a lot of little details that make an experience unforgettable and warming, but we will definately go visit the Chefs Club, since in our opinión its The Best in Aspen.