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“Good Visit for the Most Part” 4 of 5 stars
Review of The St. Regis Aspen Resort

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The St. Regis Aspen Resort
5.0 of 5 Hotel   |   315 East Dean Street, Aspen, CO 81611   |  
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Ranked #8 of 36 Hotels in Aspen
Charlotte, North Carolina
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
“Good Visit for the Most Part”
4 of 5 stars Reviewed March 17, 2013 via mobile

After reading other reviews, I will agree with many of the Pro and Con comments. Our experience was good with excellent service and a beautiful hotel. The rooms have tiny closets, or cupboards as one reviewer described. Ok for us, but for skiers, it would not be difficult. It was nearly impossible to "read" in bed due to the lack of sufficient light. Actually, there is not enough light anywhere in the room except the bathroom is well-lit. Outside temps were in the 50's during our stay, but inside the hotel, the temps were very warm...too warm, and the room was nearly impossible to set comfortably...so all night it was covers on, covers off, covers on, covers off...which meant our sleep was not sound. Even with our minor complaints, our stay overall was very nice and enjoyable though.

Stayed March 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, March 18, 2013
Dear Valued St. Regis Guest,

Thank you for taking the time to relay your comments and observations regarding your stay at The St. Regis Aspen Resort this March. While it sounds as though you had a pleasant stay, I would like to express regret for the shortcomings and difficulties you experienced with regards to the lighting and temperature control of your accommodations.

I am pleased to hear that you found our recent renovation to be tasteful and that the staff was able to attend to your needs in an appropriate and timely manner.

I do hope that the next time you travel to Aspen that you will consider staying with us once again. You have our commitment for a more enjoyable stay in the future.

Kind Regards,
H. Steenge-Hart, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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577 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Florida
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 17, 2013

Perfect location in the middle of town and recent renovations are beautiful. We loved our room and the bathroom was beautiful, as well. Lobby and public spaces were very comfortable and social and there is a nice vibe to this hotel. I would return without hesitation and loved Aspen. We were there in winter but I'd love to go back in summer. Chic town but with a laid back, fun vibe. The hotel Food & Wine signature restaurant was overrated, though. Very expensive and not overly remarkable.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 15, 2013

The aesthetic appeal of the hotel cannot be overstated. It's modern and contemporary all at the same time - I inquired and it's the handy work of an interior architect named Lauren Rottet. The service was exceptional during our entire stay. Everything from drinks by the fireplace to a couples massage down at Remede was perfect.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, March 18, 2013
Dear Valued St. Regis Guest,

I would like to thank you for taking the time to post such touching comments regarding your recent stay at The St. Regis Aspen Resort. I am overwhelmed by your pleasant recommendation of our property’s recent renovation by Lauren Rottet Studios, our commitment to bespoke service and the massage service you received in our spa. It was an absolute pleasure having you as our guests and we sincerely look forward to welcoming you to the resort again in the near future.

Kind regards,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aspen, Colorado
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed here for a couple nights while attending a birthday bash for a local friend. Everything flawless from check in to check out. Front desk friendly, professional, and efficient, as was valet parking, ski valet, restaurant staff, and service in all parts of the hotel. The room was luxuriously comfortable, and well designed. Loved it and felt as if everyone that was on staff worked well together for a common purpose...Happy and well cared-for guests!! Thanks

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenwood Springs, Colorado, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2013

I just wanted to relay my experience with this beautiful hotel. We arrived and was immediately met by the the most friendly helpful staff who made our stay perfect. The rooms were impeccable and every attention to detail was obviously made with the design of these beautiful rooms. We ventured out to the courtyard during a beautiful snow fall and found every inch of the courtyard floor to be heated with fireplaces spread throughout. Aspen is a wonderful place to play and we would definitely stay again at this resort hotel. Thank you for such a wonderful experience!

Sincerely,

Doug & Roxanne
Glenwood Springs, CO.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, March 15, 2013
Dear Valued St. Regis Aspen Guest,

Thank you for taking the time to post such engaging comments regarding your stay at The St. Regis Aspen Resort. I am overwhelmed by your thoughtful recommendation of our property and our uncompromising service. It is always a pleasure to have return guests at our resort and we look forward to welcoming you to the resort again in the near future.

Kind regards,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

The hotel was great and the hot tub was relaxing. The bloody mary was outstainding and the serivice was outstanding. Close walking distance to downtown Aspen. Our room had a great view of the mountains. Will definitely stay here again.

Stayed April 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 13, 2013

Let me start off by saying that the hotel is very nice aesthetically. Nice rooms. Comfortable beds. If you are just looking for a place to set your head and have no interest in any of the service aspects (restaurants, room service, service butler, etc) then you are in luck, if you have the money. The rooms I will say are smaller than some other St. Regis rooms I have stayed in, but still nice overall. However, if you are in want of service, avoid this place at all costs. It has literally the worst service I have experienced at a St. Regis EVER. Ordered room service a few times...EVERY time the order came wrong (wrong food, charged for something I didn't order, given the wrong portion size of something ordered, etc). This is most likely because the people on the phone do not understand anything you are saying. They are foreign, so I'm not sure if it is a language barrier, or just simply carelessness. Whatever the case- the service is terrible. Same thing for the restaurant. Ordered steak salad, got a tuna steak sandwich...what? Also. the quesadilla uses straight up cheap processed cheese. If I wanted cheap overly processed food, I'd go to McDonalds, not St. Regis. Overall, HUGE disappointment and not living up to the St. Regis brand.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, March 15, 2013
Dear Valued St. Regis Aspen Guest,

Thank you for taking the time to post your comments regarding your stay at The St. Regis Aspen Resort. I am very pleased to hear that you found our recent remodel captivating and our guest bedrooms comfortable.

Unfortunately, I am absolutely dismayed to read of your observations regarding the service you received from our private dining. This type of service certainly does not meet our standards, and for that I apologize. I hope that we may have the chance to welcome you once again in the future where you would have our commitment for a more enjoyable dining experience.

Please reach out to us at info@stregis.com if there is anything that we may do to further assist with this matter. We look forward to welcoming you to the resort again in the future.

Kind regards,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Aspen Resort

Address: 315 East Dean Street, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Aspen
#5 Business Hotel in Aspen
#7 Luxury Hotel in Aspen
#7 Romantic Hotel in Aspen
#8 Family Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Aspen Resort 5*
Number of rooms: 179
Official Description (provided by the hotel):
The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more   less 
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Also Known As:
The St. Regis Aspen Resort Hotel Aspen
St Regis Aspen
St Regis Resort Aspen

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