“Tiny room for $1,200. a night!”
This is a nice property, but the rooms are ridiculously small! Maybe that's ok if you're staying one night, but we booked a week, and since the rooms don't have a clothes closet (only a small coat closet above the wall safe) we had to ask for a clothes rack to hang our clothes on, which took up most of the free space in the room! I went to the desk and asked for a suite which was only $200 a night more. They said they had to show me one, but I said we didn't need to see it, that we would take it. They insisted we had to see it, and made an appointment for us to see it after they cleaned it. OK. We hung around, then they called us to view it, and we loved it and said we would take it. Then they told us it wasn't available! Nothing would be available during our stay. I didn't get why they wasted our time.
The other chief complaint we had was the inconsistency and the price of the room service. Breakfast cost us $165 for 2! And it was barely warm. We ordered the same things each day, and each day the items were prepared differently and charged differently. One day the food was stone cold. We complained, and they said they would do something for us, but the never did. We did curb our menu selections and trimmed our daily breakfast charge to $120 or slightly below by not ordering juice or coffee. Instead I brought up free coffee from the lobby to the room, and we drank ice water instead of juice. Even their signature visiting chefs 5 star restaurant wasn't as expensive as their room service breakfast! In fact none of our evening meals at 6 of Aspen's priciest restaurant were.
I have never written a review about anything before. I don't mind spending money on nice places if I get what I'm paying for. We stayed at the St. Regis in Rome last year for half the price and got a 1200 sq. ft. suite, and it was amazing! They gave us a butler to do our laundry and put away our clothes every day, and anything else we requested. Again, I can live with $1,200 a night, but since I work for my money I get sick being gouged. Knowing we were being ripped off overshadowed our entire stay, despite the nice surroundings and the friendly personnel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 13, 2013
Dear Valued St. Regis Guest,
Report response as inappropriate
Thank you for taking the time to let us know about your recent stay at the resort. We are pleased to hear that your overall interactions with our staff were pleasant and helpful and that you enjoyed our recently redesigned guest rooms and resort. We are sorry to hear, however, that your experience in transferring to a suite was less than what you expected during your stay and we sincerely apologize that the service you received from our private dining was below par.
Please know that we take all comments posted very seriously and sincerely appreciate the feedback as it is of the utmost importance to us to help in maintaining and improving our service standards. We thank you for taking the time to bring this to our attention. If there is anything we may assist you with further, please feel free to reach out to my office at firstname.lastname@example.org.
We do hope that we have the opportunity to welcome you back to The St. Regis Aspen Resort again in the future.
H. Steenge-Hart, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.