Let me start off by saying that the hotel is very nice aesthetically. Nice rooms. Comfortable beds. If you are just looking for a place to set your head and have no interest in any of the service aspects (restaurants, room service, service butler, etc) then you are in luck, if you have the money. The rooms I will say are smaller than some other St. Regis rooms I have stayed in, but still nice overall. However, if you are in want of service, avoid this place at all costs. It has literally the worst service I have experienced at a St. Regis EVER. Ordered room service a few times...EVERY time the order came wrong (wrong food, charged for something I didn't order, given the wrong portion size of something ordered, etc). This is most likely because the people on the phone do not understand anything you are saying. They are foreign, so I'm not sure if it is a language barrier, or just simply carelessness. Whatever the case- the service is terrible. Same thing for the restaurant. Ordered steak salad, got a tuna steak sandwich...what? Also. the quesadilla uses straight up cheap processed cheese. If I wanted cheap overly processed food, I'd go to McDonalds, not St. Regis. Overall, HUGE disappointment and not living up to the St. Regis brand.