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“Fabulous customer service” 5 of 5 stars
Review of The St. Regis Aspen Resort

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The St. Regis Aspen Resort
5.0 of 5 Hotel   |   315 East Dean Street, Aspen, CO 81611   |  
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4th Night Free & Credit
Ranked #8 of 36 Hotels in Aspen
Oregon
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Fabulous customer service”
5 of 5 stars Reviewed November 5, 2012

Friendly, outgoing staff. The parking valets were great-always had a water for us when we left on foot or in car. The ski valet service was well organized. Customer service made the trip. The library area was a great place to relax by the fire & check email. The Friday night Apres Ski was the place to be-packed.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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577 reviews from our community

Traveler rating
    385
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    52
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Richland, WA
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

We stayed here for two nights. The free shuttle from the airport was well organized and prompt. Check in was a snap. The room itself was large. The bed was extremely comfortable, and the amenities in the room were very nice- robes and slippers, minibar, safe, and nice toiletries. The shower was large and two sinks were a plus. There was an evening turndown service. The only negatives for the room were that the lighting was a bit dim and we had to request an iron and ironing board- they do not provide it in the room.
The hotel is only a few blocks from the main street of downtown- a great location. The only meals we had at the hotel were part of our group functions, but the food was good, especially for a group dinner. We did have drinks and appetizers in the lounge one night and enjoyed it- good service and a nice atmosphere. We felt that the staff we interacted with were friendly, helpful, professional, and genuine. We would stay again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

My husband and I are repeaters at this hotel because of the incredible, impeccable service. The parking valets make sure you have water if you are going for a walk. They pack your car for you when you leave, and without asking, put water bottles in the car. This service level is repeated throughout - from housekeeping to the spa to the check-in personnel. In addition, the spa is NOT to be missed - it has three high pressure waterfalls that provide a warm water massage! A new restaurant has opened since our previous visits - featuring a new menu developed quarterly by winners of the best new chef awards. You cannot miss with any menu selection. Expensive - yes. Worth every penny - yes!

Room Tip: Go off season and during the week.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, UT
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

While on a business trip, I had the opportunity to spend two nights at the SR Aspen. What a treat! From the helpful guest check-in experience to the beautifully appointed accommodations, the SR is a must stay lodging choice in Aspen. The rooms are comfortable, chic and offer ample living space. The hotel bar is comfortable and cozy with a crackling fireplace and great wine list. The SR has a convenient location nestled near the resort and the main shopping/dining district, although, you may never want to leave your room! An additional treat; a lovely turn-down service. Walked in to my room after a long day to find a bottle of water by the bed, classical music playing on the Bose system, dimmed lights and curtains drawn, and slippers placed neatly next to the bed. Good night Aspen and thank you St. Regis!

Room Tip: I was fortunate enough to have a room on the 2nd floor - these rooms have HUGE balconies! Great for...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2012

We all know the great reputations of The St Regis brand. It goes without saying that they always excede that great reputation. The location was great, amenities outstanding but what made this property really stand out was the service and the staff that delivered that service. It was top notch. We were not their customer, we were their Guest. Like part of the family type guest. They cared and made sure we truly enjoyed our time with them, just like we were family. They were attentive and like family, truly cared about everything when it came to our experience at there hotel. Aspen is a great place but the staff at the St Regis made our stay exceptional. Can't thank them enough and we will be back soon, we will keep returning just like family. Thanks again.

Room Tip: Really can't go wrong here. Great views and a very comfortable bed.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 9, 2012 via mobile

Our visit to aspen was highlighted by the service and experience at the St Regis . Large hotels can be stale and unappealing. Not the Regis, great food and amenities. The pool was great for our kids. Victoria and Victor from France could not have been more arwsome and helpfull. Definea
tly coming back soon

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
Top Contributor
114 reviews 114 reviews
39 hotel reviews
Reviews in 45 cities Reviews in 45 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 5, 2012

I liked being able to take our pets with us to the hotel. I was in Snowmass a few weeks ago at the Viceroy - which was not dog friendly. I enjoyed staying in Aspen much more. The hotel was nice. The staff was nice. The location was convenient as well. I would stay again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis Aspen Resort

Address: 315 East Dean Street, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Aspen
#4 Business Hotel in Aspen
#7 Romantic Hotel in Aspen
#7 Luxury Hotel in Aspen
#8 Family Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Aspen Resort 5*
Number of rooms: 179
Official Description (provided by the hotel):
The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more   less 
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Also Known As:
The St. Regis Aspen Resort Hotel Aspen
St Regis Aspen
St Regis Resort Aspen

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