After reading all of the mixed reviews online and really wanting to support a local business vs a chain hotel, we decided to take a chance.
We had a late check in to which the man at the front desk was very accomodating and checked us in quickly. By the time we unloaded the car and were ready for bed it was extremely late. The first thing we noticed were the numerous, large spiders on the ceiling which indicated this room hadn't been cleaned in a while. It just got better from here. Much to our surprise, when we pulled the sheets back there were multiple pubic and head hairs, two live bugs and a rather large boot print half on the flat sheet and half on the fitted sheet. The once white towels were now grey in color, stained and freyed. We were both too exhausted to drive back to Alamosa in the rain to get a hotel room there, so we stayed in the room, fully dressed and slept on top of the bed (if you can call if sleep).
We decided to forego the shower the next morning and get out of the room as fast as daylight approached before the bugs started to stir.
Upon checkout the next morning I mentioned to the man who checked us in, that in an effort to support local businesses we had chosen his motel and explained to him what we had walked into the previous evening. No apology from him. I had asked him if he had ever looked at the hotel reviews online to see what people are writing and how the reviews would affect his business. Again, no response, just a verbalization of "oh".
This business obviously does not care about customer service or cleanliness and is apparently relying on people being desparate as they are driving through or its proximity to the awesome Cumbres & Toltec train (well worth the trip to Antonitio).
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Priceline, Booking.com, Orbitz and Despegar.com so you can book your Narrow Gauge Railroad Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Narrow Gauge Railroad Hotel