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“Facilities in Need of Major Help” 2 of 5 stars
Review of Rodeway Inn

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Rodeway Inn
2.5 of 5 Hotel   |   333 Sante Fe Ave., Alamosa, CO 81101 (Formerly Inn of the Rio Grande)   |  
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Ranked #13 of 13 Hotels in Alamosa
Colorado Springs, Colorado, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Facilities in Need of Major Help”
2 of 5 stars Reviewed 1 week ago

According to property records, the main part of this hotel was built in 1981, and it appears not much of the interior has changed since then.

The general atmosphere throughout the entire hotel - lobby, hallways, rooms, restaurant, and water park - is dark. This is somewhat problematic as around half of the rooms have no outside walls, and simply have windows that overlook into the dimly lit lobby of the hotel. What is even more problematic is the fact that it is extremely easy for any person in the lobby to see right into your room if you open the curtain at all, so if you value your privacy and get one of these rooms, get ready to feel like you're in a bunker. The lack of natural sunlight is somewhat understandable, given the era that this hotel was constructed in, but what they could do to fix the problems with lighting is to add more lights to the lobby, enlarge the skylights, and replace the windows in these rooms with some sort of 1-way glass or tinted windows.

The interior of the hotel in general is just really outdated. The dirty and falling apart drop ceilings in the lobby and hallways is probably original to the building, and that, combined with the dark bricks that make up many of the walls makes the building seem so much older and bleak than it actually is. The ownership of the hotel needs to make turning this hallways into areas that don't feel like the slums a priority.

Our room was a real piece of work. The bathroom was by far the worst part of it. It seemed like the only purpose of the outdated brick floor was to serve as a dirt and grime collection mechanism, as the floor, especially around the walls, seemed very dirty and warn. The tub had a brown/dark red stain possibly from a murder in our room but more likely from the persistent leak out of the tub's faucet. The shower head was mounted very low on the wall and the water pressure was very low (water temperature was great, on the other hand). I couldn't bring myself to look at the top of the lighting fixture above the sink and counter, but could see outline of the carcases of dead bugs through the bottom of it. The beds and pillows were OK, but they were a bit too scratchy in terms of texture for my taste. All of the furniture in our room, from the bedside table to the desk, was old and worn, with plenty of their wood chipping off and plenty of squeaks coming from drawers any time they were opened or closed. Although the promotional pictures for the hotel shows a flat-screen TV in the type of room we booked, ours was the older, larger type, which was a problem because modern-day programming doesn't fit properly on those TV's, so everything we tried to watch was not cropped correctly, which was somewhat annoying. To top if all off, we probably had the best view in town, which was that of the Eastern side of the lobby.

The water park addition, not even 10 years old, is starting to fall into a state of disrepair. The biggest issue for me was that the stairs leading up to the water slide appear to be rapidly rusting. This is especially concerning since people are supposed to be walking on this surface in bare feet, and it definitely does not seem safe to do so. I guess they're just trying to encourage people to make sure they're up to date on tetanus shots. There are other signs of rust and decay throughout the water park. Another one is how many of the already few lights in the pool area were burned out, giving the whole place a dark and sad feel to it. Definitely does not seem like the safest place to be at in its current state.

The only reason why this hotel received a 2-star rating is because the hotel employees were great. Since this hotel doesn't offer a complimentary breakfast, we chose to bring in our own food instead of buying breakfast at the hotel's restaurant. Unfortunately, we forgot spoons, but one of the workers was kind enough to offer us some from the restaurant. Additionally, one of the closet doors in our room fell off the wall when we tried to open it, and when we came back later in the day, it was properly fixed.

There were lots of other flaws that the hotel had in terms of facilities, such as the carpet under the door of each room between the room and the hallway being held down with cheap black duct tape, or how one of the saunas was broken, or how nobody on my party was able to connect to the WiFi, but the point is is that it's not the service or the people that makes this hotel a "poor" hotel, it's the actual hotel itself and the way its owners have chosen to completely neglected it and let it fall into such a bad state of disrepair.

There were random rolls of carpet kicking around in the lobby, so maybe changes are on the way, or maybe those are just left over from the original construction of the hotel and nobody has bothered to move them.

Room Tip: Second floor, outside facing room.
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  • Stayed February 2015, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
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29 reviews from our community

Traveler rating
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    5
    5
    3
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13
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
4 of 5 stars Reviewed December 30, 2014

I stayed at this hotel with my family, what a great place! The indoor water park was great for the kids, also had a Country Kitchen which was great also. This is an older hotel but great staff and it is very clean. Looks like some upgrades are in the future. Will definitely stay here again!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heatherly M, Front Office Manager at Rodeway Inn, responded to this review, January 1, 2015
Thank you for taking the time share your experience with us. We appreciate our guests and are so glad to hear you had a great time! We do have some upgrades planned , so we look forward to seeing you again in the future so we can share those changes with you.
Thank you again for your time!

Heatherly Mills
Front Desk Manager
719-589-5833
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas, Gulf Coast
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 19, 2014

This hotel has changed ownership. It is being refurbished. Our room was very clean and comfortable. The water park is still included in the room price. $70.00 for a double and the kids get to swim in the indoor water park. They always enjoy swimming in Colorado in December. I have paid $70.00 just for them to go to a water park. The restaurant is not Clancys any more so we didn't try it. It is now country kitchen and not one of my favorite places to dine.
For us the only downside from our previous stays is the loss if Clancys.

Stayed December 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heatherly M, Front Office Manager at Rodeway Inn, responded to this review, December 20, 2014
Thank you for taking your time to share your experience. I am happy to hear your room was clean and comfortable, and your children enjoyed our waterpark. We look forward to having you back at our Hotel next time you are in Alamosa.
Thank you again!!

Heatherly Mills
Front Desk Manager
(719)589-5833
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotchkiss, Colorado
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 14, 2014

We have stayed here for 5 years while attending the Alamosa car show each Labor Day. When Clancy owned this property is was a good place to stay. It has gone through 2 ownership changes in the last 2 years. The place gets worse each time. Even if you need two keys for your room you will be told they are short on keys, this 3 years running. This past stay see pictures of the horrible bath room with mold in the tub. As the room only had two plugs, the hotel has unsafe plug adapters to add as many items as they can to one plug.

  • Stayed September 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heatherly M, Front Office Manager at Rodeway Inn, responded to this review, December 19, 2014
Thank you for taking the time to share your experience with us. We apologize that we did not meet your expectations. This past year a lot of changes were made to our Hotel. Since your stay we have made many improvements and upgrades, and continue to do so. We hope you give us another chance , as we do appreciate and care about all of our guests.
Thank you again!
Heatherly Mills
Front Desk Manager
(719)589-5833
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 1, 2014

Forced to stay here for work.. otherwise I would have walked out the door upon arrival. The hotel smells. My room smells of old cigerette smoke. I couldn't connect to the internet from my room and I had to go to the lobby to connect. Had some breakfast while I worked and had to endure the yelling going on in the kitchen.
Bathroom sink plug had to be pulled out in order for the water to drain. Old worn out carpets. Just lots of little things that add up to create a run down, dingy, smelly old hotel.
Staff was friendly and helpful but what can you do with a sows ear...

  • Stayed November 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taos, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 13, 2014

Mauve, so much mauve. Dirty and dated. Only stayed there because my daughter loves to swim. Water in the pool was cloudy and slightly green. Water in the kiddie pool was freezing Could not wait to leave.

  • Stayed October 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Tennessee
Top Contributor
303 reviews 303 reviews
53 hotel reviews
Reviews in 130 cities Reviews in 130 cities
187 helpful votes 187 helpful votes
2 of 5 stars Reviewed September 27, 2014

After reviewing all the bad reviews I e-mailed the hotel (Roadway headquarters) explaining I was part of a senior tour group that will be staying at the hotel and was VERY CONCERNED with the reviews. I asked that at least the room be clean with working air conditioning which is what I got. However, I received a form letter e-mail stating they were sorry I "had an unpleasant experience" and that my message "has been forwarded to our Customer Relations Dept.: I never heard from them. GUESS THEY JUST DO NOT CARE ABOUT CUSTOMERS. We had no problem but we did not expect much. I AM SO THANKFUL THERE WERE NO BUGS IN MY ROOM, THAT THE AC WORKED AND THE SHEETS WERE CLEAN. I have to say that the bathroom was totally redone with new flooring and countertop. Grout was redone. Carpet shampooed but old, rundown and stained. Ceiling tile (1) broken) wallpaper torn and hole on the wall where something was taken down. Adequate bedding. Very thankful! Would not recommend this place or stay here by choice.

Room Tip: Don't go there!
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  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn

Address: 333 Sante Fe Ave., Alamosa, CO 81101 (Formerly Inn of the Rio Grande)
Phone Number:
Location: United States > Colorado > Alamosa
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 13 Hotels in Alamosa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Rodeway Inn 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the Valley's ONLY Full Service Hotel! Experience the best Alamosa has to offer! Relax in our Hot Tub or Sauna, take a cruise down the 24ft water slide in our fabulous Indoor Water Park. Hungry? We have you covered! Get a bite to eat at Country Kitchen on property. Serving Breakfast, Lunch and Dinner all day. Enjoy great food while in the Water Park, Lounge or Room service in the relaxation of your room. How convenient is that? Daily Happy Hour specials in the Lounge with your favorite sport channel on one of our six flat screen TV's. ... more   less 
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