Stayed here for a family reunion (approx. 50 people in our group). Ownership changed between when my grandparents planned the reunion and our actual dates, and new owners were reluctant to deliver on promises that had already been negotiated. That should have been our first sign.
Everything about the hotel is run down and dated. I can't even imagine a time when it might have looked nice. "Out of Order" signs abound. Lobby is loud due the large, pointless water feature next to the front desk. Literally every single machine in the fitness center was broken. All the games in the lobby were either broken (air hockey and pool table) or missing equipment (ping pong and foosball tables). Ice machine and vending machines where also out of order. Decor in rooms is tacky. Wallpaper was peeling off the walls in the sleeping area and bathroom. Beds are NOT queen--they are even smaller than a full--and therefore super uncomfortable when doubling up. Air conditioning didn't work well and was very loud. I suppose it's worth noting that that king-sized suites were much nicer, appearance-wise. I think they were recently remodeled. Housekeeping left much to be desired. We had to tape a note to our door when we needed maid service because we didn't have a sign for the handle. Tons of stinky trash was piled at the end of the hallway near guest rooms for our entire 5-day stay.
The water park is not as alluring as the pictures seem. Most of the features were mediocre at best, but the large water slide is fun. Staff there were more interested in checking their phones or talking with other people than actually providing service. Our group was supposed to have free access to this as part of our deal with the hotel, but that was one of the things we had to re-negotiate with the new owners. It worked out after more effort than it should have taken.
Desk staff was hit and miss. Some were genuinely helpful, but most didn't seem to have a clue. The ones that were nice seemed almost embarrassed by the conditions of the hotel. Other staff were apathetic and, to be blunt, kind of creepy. Maintenance staff didn't wear uniforms or name tags and put off a weird vibe.
We held a family dinner/party in one of the conference rooms at the hotel. My 5 yo was so happy picking up tons of little sparkly decorations that the vacuum had missed. Our server seemed aghast when my daughter showed her how many she had found. Food was mediocre. Prime rib and steak were overdone.
Given the area, I think this was the only place that could meet our needs for a reunion. Otherwise, I would never have chosen to stay here. It's passable if you're looking for a place to stop off while driving through the area, but only if you arrive late at night and leave early in the morning so that you don't have to look at anything.
- Official Description (provided by the hotel):
- The Valley's ONLY Full service hotel. ... more less
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