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“can't wait to go back again” 5 of 5 stars
Review of Catalina Canyon Resort & Spa

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Catalina Canyon Resort & Spa
3.0 of 5 Hotel   |   888 Country Club Drive, Avalon, Catalina Island, CA 90704   |  
Hotel amenities
Ranked #20 of 20 Hotels in Avalon
Corona, California
2 reviews
2 helpful votes 2 helpful votes
“can't wait to go back again”
5 of 5 stars Reviewed February 21, 2011

greated by a very friendly staff and the GM went out of his way to great us and make sure we had all we needed for our weekend stay.

  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 21, 2011
Dear INDAMOMMY,

Thank you for choosing to stay with us during your visit to Catalina Island. We certainly appreciate you taking the time to complete the review on our property and share your excellent experience with other travelers. We are so happy to hear that you recommend our hotel to your friends and family and that you will definitely be staying with us again. We are looking forward to welcoming you back!

Sincerely,

Gonzalo Rodriguez- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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472 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 18, 2011 via mobile

It all started as I walked into the lobby. The front desk person was warm, nice & charming. Then we met him ( GM ) Gonzalo Rodriguez he made us us feel so welcomed that I could of sworn he was family. From walking us to our floor to mentioning some great spots to visit. The hotel has such a tropical look & very warmth feeling. I can't wait to come back.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 21, 2011
Dear VARELA1,

Thank you so much for taking the time to share your great experience with other travelers. We are also very happy to hear that we were able to meet your expectations during your stay and make you feel like family. We all here at the hotel take pride and are committed excellent service, affordable rates, comfortable and accommodations. We thank you for choosing to stay with us and for completing the review. We hope to accommodate you again soon.

Best, Gonzalo Rodriguez,- General Manager
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West Hollywood, California
1 review
5 of 5 stars Reviewed February 17, 2011

The Catalina Island trip was sensational itself but the Resort I stayed in was amongst the top in outstanding hotels. The service was quite intriguing. The staff was gregarious and very affable. A welcoming, former staff member, Adan, made quite an impression. Of all the resorts I have vacationed in, I believe Adan was of the utmost staff member I have come across who has made a difference to whether the stay was good or great; excellent service is a plus. The pool and spa were quite interesting as well and very comforting. Overall the service and stay were remarkable and unforgettable. I guarantee another visit to Catalina Island provided that the Catalina Canyon Resort & Spa maintain it's excellency.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 21, 2011
Dear GJohnny82,

We are extremely happy to hear that we met your expectations during your stay with us. We also are always happy to hear that our property, services, guest services and that one of our team members (Adan) made your stay more enjoyable. Please know that we take pride on what we do and I can ensure you that we will celebrate all the great comments you noted on your review. Thank you for completing the review and taking the time to give us such great feedback. Thank you for your comments and we look forward to see you soon!

Best Regards,

Gonzalo Rodriguez- General Manager
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Oceanside, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2011

I took a trip to Catalina Island just to get away for a couple of days and I had a great time. I was expecting to just go there and have another an okay time. But what really made my trip was the amazing service this hotel provided. Adan was extremely helpful and nice. He really provided great service throughout my whole trip. This is definitely an experience to remember. I recommend this hotel to anyone who loves great service!

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 21, 2011
Dear YEAH08,

Thank you for choosing to stay with us during your visit to Catalina Island. We certainly appreciate you taking the time to complete the review on our property and share your excellent experience with other travelers. We are so happy to hear that you were treat very well by our staff member Adan. It was our pleasure to make such an impression on you. We are looking forward to welcoming you back.


Sincerely,

Gonzalo Rodriguez- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2011

We had a great stay at the Canyon Resort & Spa from 02/05 to 02/06. We loved the location of the hotel and the hospitality of the hosts especially Ophelia (at the reception desk). She was extremely accomodative and helped us settle in real nice. We will definitely suggest this hotel to friends and will be back for our next stay. Thank you Ophelia!!

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 10, 2011
Dear IRUDSUJ,

We would like to thank you for choosing to stay with us and giving us your feedback on your experience with us. We loved hearing about the great comments about our FD Supervisor Ophelia who made your stay memorable and pleasant. We are constantly striving to make our guests experience a memorable and enjoyable one. We appreciate your recommendation and we look forward in welcoming you back soon!

Sincerely,

Gonzalo Rodriguez-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2011

This is a place i will be coming back to. I will also bring my friends to this beauiful place.I feel at home here, had no problem getting back and forth into town with the shuttle.I only wish i could have stayed longer than 2 days, next time..! Thank You..

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, February 10, 2011
Dear ULTRARAY,

Thank you for completing the review on our hotel and for all of the great comments! It is always so rewarding to hear about all of the great experiences our guests have with us. We are more than happy to hear that you were satisfied with our service and we made you feel at home. Thanks again for staying with us. We look forward in welcoming you back soon with the rest of your friends!

Sincerely,

Gonzalo Rodriguez- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonney Lake, Washington
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2011

Folks - Catalina Island is a beautiful and romantic island and there are many different places to stay. First you will read this hotel has been recently renovated . . . that would be within the last five years and the renovations are now old. The rooms are filthy - maybe not on first glance - but I decided to check for bed bugs and what I found on the box spring when I moved the mattress totally disgusted me and I could not sleep in the bed. I also found spots of bodily fluids on the toilet which obviously was not clean. The paint is chipped, the walls are pretty marred up. Our sliding glass door wouldn't lock - try getting a good night sleep wondering if somehow someone will break in. We paid dearly for this hotel - $179, I wouldn't pay $79 to stay there again.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, January 14, 2011
Dear PinkPrincessaAl,

We are extremely sorry to hear that we did not exceed your expectations during your stay with us. We were disappointed to hear that you felt the rooms and bathrooms were not clean to your liking. Your comments allow us to better our operations in every department . Thank you for completing the review on our property. Again, we apologize for any inconvenience you experienced.

Sincerely,

Gonzalo Rodriguez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalina Canyon Resort & Spa

Address: 888 Country Club Drive, Avalon, Catalina Island, CA 90704
Location: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Avalon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Catalina Canyon Resort & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Catalina Canyon Hotel Avalon
Best Western Avalon
Catalina Canyon Resort And Spa
Catalina Canyon Resort & Spa Catalina Island/Avalon, CA

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