My girlfriend booked a room with a groupon deal that came with chocolates and champagne. My first experience in Catalina started off great, although the weather didnt really cooperate. :( What can you expect in the off-season. The express dropped us off around 11am and the hotel shuttle was awaiting. A room was available right when we showed up which was nice because check-in wasnt until 4pm. The room was old and musty and seemed very outdated but for the price we paid, we couldnt be that disappointed. We saw a deer from the balcony our first ten minutes there. We dropped our luggage off and headed out to explore the town. The hotel shuttle would pick us up and drop us off at designated spots. We could pretty much walk everywhere else as the city was fairly quiant. The Hotel Spa was interesting, however, our couple's massage was great. We met some other couples and enjoyed the jacuzzi at night. A little complementary breakfast with oatmeal, muffins, OJ, and coffee was perfect the next morning. We were able to store our luggage and do some more exploring. Overall, customer service was adequate. Any interactions with the front desk staff, were short and incomplete. Shuttle drivers were awesome, most likely because they received tips all day. We just didnt feel that other staff members would give us any direct answers or confirmation regarding the property like they were ashamed or hiding something. Next time, I'll probably look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twonderlust,I want to thank you for taking the time to post your review and share with us your experience while staying with us in our hotel. We are very sorry to know that our front desk staff did not give the service you expected. Your feedback is taken seriously and I hope that you gives us another opportunity to make your next stay a better one on our behalf. Once again thank you and hope you have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.