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“Wow...amazing” 5 of 5 stars
Review of Catalina Canyon Resort & Spa

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Catalina Canyon Resort & Spa
3.0 of 5 Hotel   |   888 Country Club Drive, Avalon, Catalina Island, CA 90704   |  
Hotel amenities
Ranked #20 of 20 Hotels in Avalon
1 review
“Wow...amazing”
5 of 5 stars Reviewed June 7, 2011 via mobile

I love this place. The room was beautiful big comfortable bed, clean restroom and hot tub. The food was greatly portioned...a lot of it...the pool was well maintained and clean. The manager was very helpful and courteous as were all the employees at the front desk. Can't say enough how much I enjoyed it there...definitely going back

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, June 30, 2011
Dear t702t,

We truly appreciate all of your wonderful compliments on our great service and accommodations. It is always exciting to hear when our guests take the time to share details of an outstanding trip after staying with us. Again thank you for your great compliments on our well maintained guest rooms, pool, restaurant, and Guest Services. Your feedback is important to us and this is the only way we improve our service & product. Thank you for choosing to stay with us and for completing the review for our property. We look forward in welcoming you back soon!

Best Regards,
Gonzalo Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
2 of 5 stars Reviewed June 3, 2011 via mobile

I just arrived to the hotel. At first it looked great. They provided shuttle service from the dock, which was nice. But I hit the lobby and signs are everywhere stating the pool is closed for construction. If I had known this, I would have considered other options. There only offer of compensation was a free breakfast buffet. We'll see how it is tomorrow. The hotel might turn out nice, but be warned if you come this weekend... The pool is closed.

  • Stayed June 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, June 30, 2011
Dear Guest,

We are extremely sorry to hear that we did not exceed your expectations during your stay with us. Unfortunately we had to follow-up with some State required repairs in the pool, pool deck, and Jacuzzi due by June 30, 2011. Due to the Pool inconvenience we were able to make it up by offering a free breakfast buffet. We hope you can give us a second chance and stay with us in the future now that our pool will be available. Thank you for completing the review on our property. Again, we apologize for any inconvenience you experienced.


Sincerely,

Gonzalo Rodriguez- General Manager
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Corona, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2011

very quiet and peaceful & the staff was very welcoming and courteous...this was our 2nd time staying there within the last 3months...great view from our rooms and the rooms always in great conditions...looking forward to more visits to come.

  • Stayed May 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, June 30, 2011
Dear Indamommy,

We would like to thank you for choosing to stay with us and giving us your feedback on your experience with us. We loved hearing about the great things you enjoyed about our hotel and to know that this is the second time you have stayed with us in the past months. We are more than happy to welcome you back soon.


Sincerely,

Gonzalo Rodriguez- General Manager
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washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2011

We really enjoyed our stay at Catalina Canyon Resort. The rooms are nice and the pool area was beautiful and well maintained. The hotel is just above downtown Avalon so it was peaceful and relaxing but close enough to town to sightsee and go to restaurants. The Resort has a restaurant on the property and we had breakfast there twice- great food! We really enjoyed our stay- friendly and helpful staff.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, May 23, 2011
Dear Whalewatcher99,

Thank you for choosing to stay with us and taking the time to give us your feedback. We would like to thank you for sharing your great comments about our Restaurant and staff. Your feedback is important to us. We hope to be welcoming you back soon!

Sincerely,

Gonzalo Rodriguez- General Manager
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Falls Church, Virginia
Top Contributor
151 reviews 151 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 12, 2011

First off, the staff there is great. My boyfriend and I came over to the island on the 6:15am ferry knowing that check-in wasn't until 3 or 4PM. Because of the long drive the day before, we were exhausted and the staff let us check in to our room early since it was ready. The girl at the front desk was very friendly. The room was clean and larger than expected. The balcony overlooked the hotel property and could see the water in the distance. Beautiful views. The only complaint that I have is with the restaurant. I would think that they would have a better menu selection and service being that they are located a little further out and I would guess that a lot of people would at least be eating breakfast there. The property lay out was gorgeous as was the pool. Unfortunately, it was a little too chilly to take a dip. Definitely recommend it because most of the hotels in town look small and cramped.

Room Tip: get the room with the balcony!!!
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  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, May 23, 2011
Dear Careinn,

We truly appreciate all of your wonderful compliments on our great service and early check-in accommodations. It is always exciting to hear when our guests take the time to share details of an outstanding trip after staying with us. We are happy to hear that you enjoyed your balcony room. I apologize that our restaurant did not meet your expectations. Your feedback is important to us and this is the only way we improve our service & product. Thank you for choosing to stay with us and for completing the review for our property. We look forward in welcoming you back soon!

Best Regards,
Gonzalo Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 2, 2011 via mobile

we thought arriving at the island that nothing can be more spectacular then the island itself..we were wrong. the hotel is absolutely gorgeous . you are made to feel welcome as soon as you walk into the lobby. the room was huge, clean, and the bed was extremely comfortable. it had a refrigerator and microwave that were very useful . the soap and shampoo and conditioner for high top quality . I would recommend this hotel for anybody who would love a romantic getaway, or a vacation with your family . the restaurant had amazing food. there is also a pool and a jacuzzi. the staff were friendly and very helpful.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, May 23, 2011
Dear Rebekahvan,
We would like to thank you for choosing to stay with us and giving us your feedback on your experience with us. We loved hearing about the great things you enjoyed about our hotel and most importantly that you felt very welcomed by our staff. We are constantly striving to make our guests experience a memorable and enjoyable one. Thank you for recommending our property. We appreciate your feedback and we look forward to welcoming you back!

Sincerely, Gonzalo Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 28, 2011

On the edge of town with free shuttle service. Convenience and quite. Good for Families too.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaCanyonGM, General Manager at Catalina Canyon Resort & Spa, responded to this review, May 23, 2011
Dear TDHO605,
We are so thrilled that you and your family enjoyed your experience with us! Thank you so very much for your compliments on our accommodations. Thank you for completing the review and taking the time to give us such great feedback. We are looking forward to welcoming you back!

Sincerely,
Gonzalo Rodriguez,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalina Canyon Resort & Spa

Address: 888 Country Club Drive, Avalon, Catalina Island, CA 90704
Location: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Avalon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Catalina Canyon Resort & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Catalina Canyon Hotel Avalon
Best Western Avalon
Catalina Canyon Resort And Spa
Catalina Canyon Resort & Spa Catalina Island/Avalon, CA

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