I previously stayed at Portofino for 2 years, then stayed at the metropole suite for 3 years during the Catalina Island Jazz Festival. Became increasingly disappointed with service and lodging of our ocean view suite and decided to look elsewhere. My I wished I had found this place before. The Customer service is outstanding. Laurie you are amazing. The front desk personnel go out of their way to make you feel special. Location is great and the suite was perfect. Had a Murphy bed to accommodate the 2nd person in my party. Morning breakfast and snacks throughout the day are great. Hands down this is the best place to stay. Rooms are clean and comfortable. On my 2nd day there I knew I wanted to book for next year and when I did was sad to find out that room was booked for 2014. Laurie booked another suite for me on a lower level. To my surprise I got an email saying the folks cancelled and I was booked in the room I wanted. That's what you call customer service. She did not have to notify me and could have given it to someone else. That's why I will be returning. Service is priceless
- Official Description (provided by the hotel):
- Catalina Island's premier boutique hotel features breath-taking ocean views and classic Craftsman style. Amenities include a roof-top deck, garden courtyard, flat screen televisions, Supplepedic mattresses and an attention to detail that indulges hotel guests. We look forward to welcoming you at The Avalon Hotel. ... more less
- Reservation Options:
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- Also Known As:
- The Hotel Avalon
- The Avalon Hotel On Catalina Island CA