First, like most reviewers, I would like to say that the staff of the hotel were very kind and out-going. That is the only reason why I didn’t give the Hermosa Hotel a single point rating, because the property itself is run-down. My wife and I were booked into the hotel as we were part of a group. From the reviews that I read, I was coming in with very low expectations of the place. However, I was not expecting the hotel to be THAT run-down.
We didn’t have A/C in the room, not that big of a deal but other hotels around us do have it. Our carpet was stained/dirty and we never took our socks off. Unless we went into the shower; then we went in our flip-flops. They still use comforters for the bed when other places have changed to clean duvets. If the carpets were that dirty, imagine how often the comforters are washed. The sheets were tissue-paper thin and the pillows were almost as thin too.
The bathroom was full of mildew stains, from the corners of the shower, to the shower curtain as well. Its one of those shower curtains that can be easily washed too, which begs the question, how often do they wash the shower curtains? Three of our towels were stained, and one was so old, that it was almost see-through.
I’m writing not to be overly critical or mean, rather to show that with some really big TLC, the hotel can be more tolerable. Considering that I walked by many hotels, and they all seem to really take pride in keeping their properties clean and orderly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 3, 2012
Thank you for taking the time to review our property. We were very concerned about your experience and tasked our Management team to seek out and correct the issues in the room you've described. Of course, we appreciate your positive comments on our staff...we are very proud of their top-notch service. We strive to provide a room that is simple, clean, and comfortable - despite the inherent challenges of refreshing an 116 year-old building. We currently have only one type of room which does not offer air conditioning: our diver-friendly combo-rooms...and we are pleased to mention that we have already started refreshing these rooms.
Report response as inappropriate
We always try to be responsive and welcoming to customer feedback, good or bad. Our staff consistently performs above and beyond the call of duty when given the opportunity to address your issues at any time of day or night. To this point, we encourage the reviewer to contact our main office to help us better review their stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.