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“Outstanding everything!!!!!!!!!!!!” 5 of 5 stars
Review of Pavilion Hotel

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Pavilion Hotel
3.0 of 5 Hotel   |   513 Crescent Ave., PO Box 737, Avalon, Catalina Island, CA 90704   |  
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Ranked #4 of 20 Hotels in Avalon
Anaheim, California
1 review
“Outstanding everything!!!!!!!!!!!!”
5 of 5 stars Reviewed January 6, 2013

I would like to start off by saying that if you ever have the chance to visit the Pavilion Hotel do it without hessitation. Of all the hotels that we have researched and looked at, by far, this one is the best on the island. The service and the recommendations were all top notch. The staff, top to bottom, was outstanding. The General Manager, Roberto (forgot last name), took time out of his days to find out how we were doing and making sure that we were as comfortable as family. He exemplifies his position. Kris, Martin, Justin, they are all fantastic associates and wonderful ambasodores for the hotel.
We hope to make it back there soon.
Thank you all for the wonderful time.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, January 20, 2013
Dear Guest,

Thank you for choosing to stay at the Pavilion Hotel on your recent visit to Catalina Island. My team and I express our sincerest appreciation for taking the time to share your hotel experience with others on TripAdvisor.

Thank you for your rave review and recognizing our exemplary service. I know my team will be very happy to read your feedback.

We look forward to welcoming you back to Pavilion Hotel.


Sincerely,


Roberto Perico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

673 reviews from our community

Traveler rating
    490
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    21
    12
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Bishop, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 6, 2013

Off season - attending a wedding. Great weather! Hotel is charming. The grounds are immaculate. Good location for getting around. Pleasant staff. Room was large enough without feeling cramped. Softest towels EVER! Only complaint was poor lighting in the vanity area and the room we had didn't have a lot of natural lighting coming in. I would definitely stay there again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, January 7, 2013
Dear Guest,

Thank you for staying at the Pavilion Hotel on your recent visit to Catalina Island. It was a pleasure to have you as our guest.

I am pleased to share your review to my entire team. Thank you again for taking the time to share your feedback on TripAdvisor and recommending our hotel. I look forward to welcoming you back to Pavilion Hotel on your next visit to Catalina Island.

Sincerely,

Roberto Perico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fairfield, ct
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 2, 2013

My wife and two kids (21 and 17) stayed two nights here last week. It's a lovely hotel with island elegance. Check in and check out was a breeze. Our room was fairly standard and plainly decorated but comfortable. The hotel has a nice continental breakfast and wine/cheese tasting (4:30-5:30) daily. The staff, especially at reception, was terrific. Very warm and helpful, they booked our activities for us (a bus tour, casino tour, mini golf) and had helpful information about the island.

Room Tip: Try to avoid a room all the way at the back of the hotel, which is near a busy side street.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, January 4, 2013
Dear Guest,

Thank you for sharing your wonderful experience of your recent stay at the Pavilion Hotel on TripAdvisor.

I am pleased to know that you enjoyed your stay with us and in particular, you were delighted with the service provided by my team. Thank you for recognizing our reception team with their extraordinarily service. I will personally share your feedback with them

Once again, thank you for taking the time to post your feedback. We look forward to welcoming you back to Catalina Island.


Sincerely,

Roberto Perico
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Utah, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2012

Enjoyed staying at the Pavillion. It was fun to enjoy the island without the crowds. Breakfast was just okay. Nothing exciting. Never got to so the evening social- could never figure out what time it held at exactally.
The hotel was beautiful- just watch out for a room in the back- which we had. Street sweepers noisey early in the morning and our room was in need of maintance.
Staff very helpful- and loved that we had purchases a package with our stay. Made it fun to had things to do. Would recommend it for anyone. Tours were fun and daughter LOVED the zip line. Tour guides on this were great.

Room Tip: Do not get the standard rooms. At least the one we had need some maintance to it. Looked like othe...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, January 1, 2013
Dear Guest,

Thank you for choosing to stay at the Pavilion Hotel and for taking the time to post a review of your recent stay. While I am very happy to read your positive comments, I would like to extend my sincere apologies that you were left to feel disappointed by your room. Thank you for bringing it to my attention and I will share it with my team.

I trust we will have the opportunity to restore your confidence in the near future. I look forward to welcoming you back to the island soon. Thank you for recommending us!

Sincerely,

Roberto Perico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2012 via mobile

Had a great time at the Pavilion! Centrally located in Avalon city of Sta. Catalina island, walking distance from ferry and pretty much everywhere in town! Beautiful rustic hotel, very charming with complimentary wine tasting and breakfast! Hotel gardens are relaxing and beautiful too! Rooms are comfortable, bed and pillows perfect for a good night's sleep, bathroom is nice and clean. there is also a safe inside guest room. Excellent and friendly staff as well! I will definitely come back here next time I'm visiting Sta Catalina. Will definitely recommend to friends!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, December 29, 2012
Dear Guest,

Thank you for choosing to stay at Pavilion Hotel and for taking the time to share your memorable experience of your recent stay on TripAdvisor.

It is my pleasure to share your feedback with my team. We recognize our staff when they go out of their way to create exceptional experiences for our guests.

Thank you once again for recommending our hotel, and I do hope we will have the opportunity to welcome your return.


Sincerely,

Roberto Perico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crossfield, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2012

My wife and I are frequent visitors to Southern California from Alberta, and I have to say our early December trip to Catalina Island was by far the best experience we have had. It all starts with the accomadations at the Pavilion Hotel, the extras here are tremendous, the staff is friendly and helpful, the maid service top notch, beds are very comfortable, the free wine and cheese each day is a high class touch and the location is very convienient.

We travel alot in the off season and many times we are dissapointed with venues being closed and "B" level staff, this could not be farther from the truth when it comes to Catalina Island. I encourage all to try an offseason trip to the island, make the Pavilion your choice of stay you will not be dissapointed, and ask for the unlimited packaged they offer, you can golf, zip line, and enjoy all the island tours, it is by far the best deal going.

Just a quick note, I travel alot and this is the first time I have ever offered a review, I was compelled to write one because the experience was near perfect.

Here was the details.

Pavilion Hotel 4 nights - Unlimited Package - from this we got to Golf, Mini Golf, Zip Line, Glass Boat, underwater tour, Casino tour, theater tickets, adventure tour, and rock climb. There is other activities as well, these are the ones we participated in and loved them all. And because of the location of the Pavilion hotel, it was all so simple and relaxing.

Room Tip: We had a basic king size room on the second level, the first floor is a little more convienient. But...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, December 29, 2012
Dear Guest,

Thank you for choosing to stay at Pavilion Hotel and for taking the time to share your memorable experience of your recent stay on TripAdvisor.

It is my pleasure to share your feedback with my team. Thank you for recognizing our exemplary service. We recognize our staff when they go out of their way to create exceptional experiences for our guests.

Thank you once again for recommending our hotel, and I do hope we will have the opportunity to welcome your return.


Sincerely,

Roberto Perico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 26, 2012

We recently stayed at the Pavilion Hotel and really enjoyed our stay. We arrived on the island a little early and were allowed to check-in early. The hotel is just a few minutes walk from the boat dock. We just rolled our luggage and arrived at the hotel easily.

Our room was very nice - very roomy and decorated nicely. The beds (doubles) were comfortable and the pillows were soft. There was a refrigerator, iron, safe, blow dryer, coffee machine. The bathroom was clean and the shower head was perfect. The towels and linens were all very clean. Great TV and Wi-Fi was perfect.

The staff was exceptional! On our check out day, we checked out early and the hotel stored our luggage for free so we could go catch one final tour before our boat left at 4:30pm.

The free continental breakfast was great - very convenient - bagels, bread, muffins, fresh fruits, hard-boiled eggs, ham slices, yogurts, cereals, juices, coffee, etc.

We didn't partake of the free wine and cheese offerings in the evenings, but it looked nice.

The grounds and outdoor seating areas are beautiful and well-manicured. There is a nice fire-pit with lots of seats around it.

The hotel is right on the main drag and central to everything!

My favorite part of our hotel experience was the staff!

Price-wise, I used my AAA discount and overall, it was money well-spent! We were very happy with our stay!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, General Manager at Pavilion Hotel, responded to this review, December 29, 2012
Dear Guest,

Thank you for choosing to stay at Pavilion Hotel and for taking the time to share your memorable experience of your recent stay on TripAdvisor.

It is my pleasure to share your feedback with my team. Thank you for recognizing their service. We recognize our staff when they go out of their way to create exceptional experiences for our guests.

Thank you once again for recommending our hotel, and I do hope we will have the opportunity to welcome your return.


Sincerely,

Roberto Perico
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pavilion Hotel

Address: 513 Crescent Ave., PO Box 737, Avalon, Catalina Island, CA 90704
Phone Number:
Location: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Avalon
#3 Romantic Hotel in Avalon
#4 On the Beach Hotel in Avalon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pavilion Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
Complimentary room amenities include: concierge service, continental breakfast, afternoon wine and cheese social, outdoor lounge with fire ring, movies, Blue Ray players & iPads for checkout, 37" flat screen TVs, HBO & Showtime movie channels, wireless Internet, iHome music centers, priority cabana/chaise reservations at Descanso Beach Club, priority table reservations at Avalon Grille & Catalina Country Club, Starbucks coffee and tea, and in-room safes, refrigerators, irons, ironing boards & hair dryers. ... more   less 
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Also Known As:
Pavilion Lodge Catalina
Pavilion Lodge Avalon
Catalina Island Lodge Pavilion
Pavilion Hotel Avalon
Pavilion Hotel Catalina Island/Avalon, CA

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