We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing customer service & staff! Great location!” 5 of 5 stars
Review of Pavilion Hotel

Save Saved
You added Pavilion Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Pavilion Hotel
3.0 of 5 Hotel   |   513 Crescent Ave., PO Box 737, Avalon, Catalina Island, CA 90704   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #4 of 20 hotels in Avalon
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Amazing customer service & staff! Great location!”
5 of 5 stars Reviewed November 19, 2012

Amazing time on Catalina Island! We stayed at the Pavilion Hotel and we booked their ultimate package which included round-trip ferry to the island, unlimited activities, and standard double room.

Booking and initial disappointment - I booked the stay through their reservation line and was initially told that all activities and tours were included. However, when I called back the next day to book the zip line tour, I was told that the zip line tour was not included but 50% off. While I was disappointed by this, I went ahead and booked the zip line tour (which was amazing and would highly recommend to anyone going to Catalina). The morning of the day of arrival, I called the hotel to book the East End tour and this time I was told that this tour was not part of the package and that there would be a separate charge. I expressed my displeasure regarding this matter because this was not what was communicated to me at the time of reservation....

Great customer service & staff - The gentlemen at the front desk called me back within few minutes to apologize for the inconvenience and that he had spoken to the manager regarding the miscommunication between the hotel and the reservation line. They ended up including the East End tour as part of the package at no cost!!!! Talk about stepping up!!! Further, when we checked in, they were extremely helpful regarding the hotel and the activities around the island. The stay also included a continental breakfast and a complimentary wine & cheese happy hour, which were both fantastic.

Location & Room: The location is right in the middle of Avalon, right at the harbor. Great location, close to all of the restaurants and bars. The open courtyard is fantastic and a great place to sit out and relax. Our room was clean and very well maintained!

I would highly recommend this hotel to anyone visiting Catalina!!!

Room Tip: Great time to visit is very early in the off-season (end of Oct, early Nov). You can find great dea...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, Manager at Pavilion Hotel, responded to this review, November 21, 2012
Thank you so much for your wonderful review of The Pavilion Hotel! Our staff strives to provide guests with the best service, atmosphere and cuisine, and your review will help us to achieve these goals. We appreciate any and all feedback. We are going to continue to improve your experience next time you come to stay with us. We are so glad you liked all of the tours that we have to offer. We thank you again for your review! Hope to see you on the island soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

598 people have reviewed this hotel

Traveler rating
    430
    134
    15
    12
    7
See reviews for
144
255
9
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 18, 2012 via mobile

Location cannot be beat and the open courtyard is wonderful. Great staff. This will be the hotel we stay in every time we go back to Catalina. Such a cute and relaxing hotel right in the heart of the town.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, Manager at Pavilion Hotel, responded to this review, November 21, 2012
Thank you so much for your wonderful review of The Pavilion Hotel! Our staff strives to provide guests with the best service, atmosphere and cuisine, and your review will help us to achieve these goals. We appreciate any and all feedback. We are going to continue to improve your experience. We thank you again for your review! Hope to see you on the island soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 6, 2012

The GREAT staff will go above and beyond from the first step in to the last step out. A special thanks to Kris. The Pavilion was very clean with beautiful grounds. Each day you will enjoy an excellent breakfast and afternoon wine and cheese social.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2012 via mobile

I grew up going to Catalina on a very regular basis. My parents lived there for 25 years. I remember when this hotel was a dumpy little motel style place that was very in appealing.
The transformation that Island resorts has done to this place is amazing! With my parents gone from the island, The Pavillion Hotel will be our usual place to stay when my wife and I travel alone. It is beautiful and the staff, amenities and atmosphere are perfect for a wonderful experience! I would recommend for and couple to stay.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

We had a very nice stay at the Pavilion. The grounds are beautiful and right on the water. Convenient walking distance to everything in town. My room was very nice and very comfortable. Complimentary wine and appetizers in late afternoon and a very nice continental breakfast in the morning. The staff was very helpful and friendly. There is also a lovely fire pit on the grounds and it is fun to sit and meet other guests.

Room Tip: The rooms in the very back can be a bit noisy.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak View, California
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a beachfront hotel with very nice well decorated rooms, beautifully landscaped grounds, with great location. A wine and cheese hour for those that drink and a great continental breakfast plus each morning that is included. But most of all...THE STAFF IS THE BEST! They have a Four Seasons Staff!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2012

The Pavilion Hotel on Catalina Island is the place to stay. Staff is wonderful, they will take your luggage as you get off the boat. Rooms are small but clean. The breakfast has many choices and opened till 10:30 a.m. This place has the best location in town. Wonderful fire pit that is a perfect place for wine and cheese in the afternoon. Well stocked DVD selection for free. Another good place for DVD's is the public library.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Pavilion Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pavilion Hotel

Address: 513 Crescent Ave., PO Box 737, Avalon, Catalina Island, CA 90704
Phone Number:
Location: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Avalon
#3 Romantic Hotel in Avalon
#4 On the Beach Hotel in Avalon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pavilion Hotel 3*
Official Description (provided by the hotel):
Complimentary room amenities include: concierge service, continental breakfast, afternoon wine and cheese social, outdoor lounge with fire ring, movies, Blue Ray players & iPads for checkout, 37" flat screen TVs, HBO & Showtime movie channels, wireless Internet, iHome music centers, priority cabana/chaise reservations at Descanso Beach Club, priority table reservations at Avalon Grille & Catalina Country Club, Starbucks coffee and tea, and in-room safes, refrigerators, irons, ironing boards & hair dryers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Tingo, Booking.com and Priceline so you can book your Pavilion Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pavilion Lodge Catalina
Pavilion Lodge Avalon
Catalina Island Lodge Pavilion
Pavilion Hotel Avalon
Pavilion Hotel Catalina Island/Avalon, CA

Owners: What's your side of the story?

If you own or manage Pavilion Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.